Papabo (HK)

Papabo (HK) - Customer Success Specialist

Entry Level
Hong Kong
Customer Success Specialist
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About Us

Papabo is a leading home improvement company in Hong Kong. Our mission is to digitalize and professionalize the handyman industry with technology that serves both our workers as well as our customers. The Papabo app empowers our customers to quote and book our handyman service with a few simple steps. Our clients comprise tenants, homeowners, landlords and enterprises.

Who we're looking for

We are looking for a talented Customer Success Specialist to join our team.

What you will be doing
  • Handle customer inquiries and complaints by phone in a professional manner
  • Respond and manage customer inquiries via social media or any other CRM tools
  • Provide quotes for customers inquiries
  • Support sales team to handle customer requests
  • Coordinate customer jobs with worker scheduling
  • Process invoices for each job complete
  • Continuously improve customer support scripts and processes
  • Perform ad hoc duties as assigned
Who you are
  • Grade E or above in 5 subjects of HKCEE (including Chinese/English and Mathematics) / Level 2 or above in 5 subjects of HKDSE (including Chinese/English and Mathematics)
  • At least 1 year of relevant experience in hotline/ call centre/ customer service field
  • Good command of both spoken and written English, Cantonese and Putonghua
  • Love working with people and delighting them with courteous and effective solutions
  • Customer-focused, positive attitude, self-motivated, willing to learn and works well with colleagues
  • Basic knowledge of computer skills is essential
  • Shift Duty is required (Work on weekends and holidays)
  • Proficient in the use of common PC software applications (eg. MS Word, Excel)
What we offer
  • Become one of the key employees of a fast-growing, exciting startup changing the handyman industry
  • Open, respectful and fun company culture
  • Unlimited snacks and drinks provided
  • Work with people who LOVE what they do

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G/F, 1 Prince's Terrace, Mid-Level
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Papabo (HK)

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