Oursky Limited

Oursky Limited - Customer Success

Entry Level
Hong Kong
Customer Success
Back to Jobs

About Us

Oursky is a software product studio with offices in Hong Kong, London and Taipei. A diverse and socially progressive team of experts working remotely from different locations. We have FormX extracting structured information from documents with the latest AI technologies, as well as Authgear which provides open-source auth solution for consumer web and mobile apps. We also provide UI/UX design, software development, machine learning, QA, and product management consultancy for clients that range from rockstar startups to multinationals like Google, Milwaukee, Standard Chartered Bank, and HSBC.

Who we're looking for

We’re hiring a Customer Success for the two products: Authgear and FormX. Read more about the products and Oursky at  Careers @ Oursky. We’re looking for Customer Success to delight our customers with their product expertise and in-depth understanding of customers’ business requirements. Join us if you are passionate about technology and enjoy talking with people!

What you will be doing
  • Provide product demos and discuss with (potential) customers how Authgear and FormX might solve their business requirements
  • Organize and promote webinar with product demos
  • Learn and consolidate customers’ requirements to the product team
  • Be the single point of contact to key customers for daily/weekly communications
  • Plan with the product team and communicate with customers with a clear timeline or presentations on any new features, improvements, or bug fixes.

Who you are
  • Strong interest in tech or related experience
  • Good presentation and communication skills
  • Excellent English speaking and oral skills
  • Excellent conflict resolutions and relationships management skills
  • Eager to keep learning about new technologies, designs, and products knowledge
  • Ability to explain complex concepts in layman's terms
  • Startups/digital marketing/account servicing experience is a plus

You should join us if you

  • like working in a flat, dynamic environment and hate bureaucratic processes
  • are passionate about technology
  • is an extrovert and enjoys talking to people
  • enjoy getting your hands dirty and solving problems
What we offer
  • Flexible work location
  • Profit-sharing plan for staff joining 2+ years
  • Flexible vacation policy
  • Startup Culture

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
Rm B, 10/F, Great Wall Factory Building, 11 Cheung Shun Street, Cheung Sha Wan
Interested in working at
Oursky Limited

Related Positions

Papabo (HK)

Papabo (HK) - Customer Success Specialist

Customer Success Specialist
Hong Kong
MeeOpp (HK)

MeeOpp - Customer Success Specialist

Customer Success Specialist
Hong Kong
Oursky Limited

Oursky Limited - Customer Success

Customer Success
Hong Kong