Canopy
MeeOpp (HK)

MeeOpp - Customer Success Specialist

Mid Level
Hong Kong
Customer Success Specialist
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About Us

MeeOpp is an education technology startup building a cutting-edge personalised learning system for students. Our goal is to maximise the potential of every student through the use of technology. We are rapidly expanding and would be delighted to meet individuals who share our vision and enthusiasm.

Who we're looking for

As a Customer Success Specialist joining a high-paced and fast growing EdTech Start-Up, we are looking for someone who can quickly adapt and take ownership with tasks at hand. With exciting growth opportunities ahead, we are looking for a passionate individual who is optimistic and ready to be a part of an expanding team.

What you will be doing
  • Provide full-spectrum management and support for key accounts such as: communication, call-notes, follow-ups and administrative support
  • Maintain relationships with existing key accounts
  • Assisting in communications, obtaining further information when needed, facilitating any deeper integrations and grasping upsell and cross-sell
    opportunities, organising and anticipating follow-up
  • Write clear marketing communications to promote products and services to our users
  • Identify new opportunities with existing users
  • Produce reports
Who you are
  • 3-5 years relevant working experience
  • Highly-organised and client-focused
  • Excellent verbal and written skills in English and Cantonese
  • Passionate about making a change
  • Able to handle constant change in a start-up environment
  • Experience in copywriting and producing marketing materials
  • Familiar with excel
  • Self-motivated with a strong sense of responsibility
  • Sales support and marketing background are a plus!
  • Any experience in education is a plus!
  • Passionate about technology is a plus!

Language requirements:

  • English fluency
  • Mandarin fluency
  • Cantonese fluency a plus
What we offer
  • Medical insurance
  • Dental insurance
  • Performance bonus
  • Mentor and coaching from a senior team

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Bonham Strand
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