Canopy
Wiley Edge

Wiley Edge - Graduate Production Support Analyst (Hong Kong)

Entry Level
Hong Kong
Graduate Production Support Analyst (Hong Kong)
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About Us

Here at Wiley Edge , we pair talented graduates with leading global businesses. We’re always on the lookout for ambitious graduates to join Wiley Edge Alumni Graduate Program, kick-starting your tech career within an entry-level Production Support Analyst role and working onsite with a leading Investment Bank in Hong Kong.

Who we're looking for

Our 24-month graduate program begins with 4-8 weeks of paid training and career coaching, where you’ll learn everything you need to hit the ground running as a Production Support Analyst. After you've completed the training, you'll have the opportunity to fast-track your career at a global investment bank.

What you will be doing
  • If successful, you’ll work with one of our Investment Banking clients as a Production Support Analyst. Production support is a vital role in enterprise technology. Working with a global team, you’ll help support systems including algorithmic trading engines
    and regulatory reporting by:
  • Monitoring system health
  • Resolving incidents
  • Investigating past incidents
  • Managing the release process for new versions of software
  • Automating and enhancing workflows
  • Working closely with business stakeholders to resolve issues with technical systems and applications. Work is tracked using ‘tickets’.
  • You’ll also regularly communicate with other technical teams including vendors, developers and infrastructure on release management and
    issue resolution
Who you are
  • Bachelor’s degree in Computer Science or relevant STEM subject
  • Already graduated and available to start immediately
  • Permanent right to work in Hong Kong
  • GPA of 3.0
  • Able to troubleshoot, problem solver, analytical
  • Excellent spoken and written English communication skills.
  • Proficiency with Linux (Preferred)
  • SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries.
  • Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
  • Scripting skills, like Perl, Python, or UNIX shell.
What we offer
  • In-depth and interactive training with a diverse group of like-minded graduates, delivered by experts with working knowledge of the field.
  • A competitive graduate salary
  • Pay increases every 6 months
  • A flexible benefits package
  • Ongoing training and pastoral care
  • Invaluable industry experience and the opportunity to start a career in a desirable and competitive industry

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