Canopy
WeLab (HK)

WeLab - Senior Associate / Manager, IT Operations - WeLab Bank

Mid Level
Hong Kong
Senior Associate / Manager, IT Operations
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About Us

WeLab aims to bring joy to everyone’s financial journey. We strive to improve people’s lives by reinventing financial services through game-changing technology. We put our people first, whether it’s our customers or our employees.

Who we're looking for

We are looking for a Senior Associate / Manager, IT Operation to join our WeLab Bank team

What you will be doing in this role
  • Maintain health of cloud-based production environments through monitoring and typical daily administration duties.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, and operators.
  • Monitor IT service tickets to ensure the predefined Service Level Agreement (SLA) are met
  • Analyze, log and track tickets and issues regularly
  • Plan and control IT operations job flow & execution
  • Prepare and review the Incident / Management Report
  • Negotiate with vendors in the best interest of the Bank
  • Incident, Problem and Change management
  • Perform ad-hoc tasks
What is required and what we’re looking for

About you:

  • You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
  • You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
  • You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
  • You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
  • You are humble and prioritize the success of the team over your own with an eagerness to help those around you
  • You don't shy away from challenges and have the ability to bounce back from setbacks

What is required and what we’re looking for

  • Degree holder in Information Technology or equivalent disciplines.
  • Minimum 6 years' hands-on experience in IT operations management and application support & configuration management in a cloud environment
  • Candidates with ITIL certification highly preferred
  • Demonstrated expertise in managing banking application support processes including application defect management
  • Working knowledge of system testing
  • Demonstrated experience in managing service level agreement with application service providers
  • Strong Incident and Problem management skill.
  • Experience on hosting CAB.
  • Fluent in verbal and written English and Cantonese
What we offer
  • Competitive salary
  • Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
  • Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
  • Happiness Dollars for spending on anything that makes you happy
  • Coffee stipend
  • Conveniently located office surrounded by diverse and delicious lunch options
  • Lively office with gaming consoles and a ping pong table
  • Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
  • Employee referral bonuses

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23/F, K11 ATELIER King’s Road, 728 King’s Road, Quarry Bay, Hong Kong
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