Ztore (HK)- Marketing Executive

Entry Level
Hong Kong
Marketing Executive (Community & CRM)
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About Us is an online supermarket, selling quality groceries and home essentials. You can simply buy what you want anywhere anytime online. Through our certificated payment gateway, you just choose your favorite delivery time slot and you will receive your delivery at home fast and safe.

Who we're looking for

We are looking for a Marketing Executive to join our team.

What you will be doing in this role
  • Plan and implement promotions to strengthen loyalty towards Ztore’s membership program
  • Design product features throughout user journey that engage with customers to boost brand belonging
  • Formulate and uphold community rules and regulations to maintain a positive community environment
  • Assist the team in implementing community-related initiatives  
  • Engage actively with community members to thoroughly understand our target audiences’ persona, perception, behavior, feedback and underlying motivation

HOW will you perform in the position?

  • A CRM expert – We rely on you to “speak” with our customers, through the membership promotions, product features and online community environment – planned and implemented by you
  • A resourceful go-getter – The aim is to keep our customers around; and you will figure out the how – with limited resources. Hint: it is not always about money
  • A data-sensitive observer – Understand our customers through a microscope. Find out what drives them away and how we can keep our product sticky– while backing your ideas with data

About you
  • Bachelor degree or above in Communications, Marketing or Business related disciplines
  • Track record of managing loyalty programs and/or online communities is a plus
  • Extensive understanding towards major social platforms’ community/group-related features and operational practices
  • Experiences in handling harassment, toxicity and complex issues within online community
  • Enjoy actively engaging with customers and understanding their needs - not as a task, but as a passion
  • Strong data sense to translate abstract ideas to measurable and actionable metrics  
  • Strong interpersonal skills
  • Attentive to details, multi-tasking with good organizational skills, able to work independently to meet tight deadlines
  • Experiences in working at start-up is a plus
  • Excellent command in spoken and written Cantonese and English

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Hong Kong Spinners Industrial Building, Phase 5, 760-762 Cheung Sha Wan Rd,
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Ztore (HK)

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