Canopy

Ztore (HK)- Customer Service Officer

Entry Level
Hong Kong
Customer Service Officer
Back to Jobs

About Us

Ztore.com is an online supermarket, selling quality groceries and home essentials. You can simply buy what you want anywhere anytime online. Through our certificated payment gateway, you just choose your favorite delivery time slot and you will receive your delivery at home fast and safe.

Who we're looking for

As a fast-growing company aiming to shape a new E-commerce paradigm and experience in Hong Kong, we need a business partner to provide sustainable customer service and serve as driver to the voice of customers.

What you will be doing in this role
  • Be an adaptable team player to achieve a shared goal by having the willingness to learn and capacity to take criticisms  
  • Be a multitasker by prioritizing tasks and managing time wisely and get ready for ad hoc challenges
  • Be a good listener to solve problems with empathy and patience and feedback to related parties constructively
  • Handle enquiries and resolve customers’ complaint in a professional manner
  • Provide pro-active follow-up and premium service to customers
  • Identify customers’ needs and provide fast responses
  • Assist operation team in logistic processing
  • Reflect customer feedback and propose service improvements in terms of products, systems and daily workflow
  • Deal with any ad hoc assignment
About you
  • Minimum 1 year of relevant cs experience (call center experience is preferred)  
  • Higher Diploma or above
  • Strong communication skills, interpersonal skills, time management and problem-solving skills
  • Able to attend to details and equip with data analytical skills with innovation and flexibility

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

Please fill in all name fields.
Next
Success! Your application is on it's way
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application
Help us Complete Your Profile

What's your current position?

Please fill in all position fields.
Next

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
Hong Kong Spinners Industrial Building, Phase 5, 760-762 Cheung Sha Wan Rd,
Interested in working at
Ztore (HK)
?

Related Positions

foodpanda - Senior / Customer Service Specialist

Senior / Customer Service Specialist
Hong Kong

Neat (HK)- Customer Solutions Specialist

Customer Solution Specialist
Hong Kong

Lane Crawford - Temporary Assistant - TSS Concierge

Temporary Assistant - TSS Concierge
Hong Kong