Ztore (HK)- Customer Service Officer

Entry Level
Hong Kong
Customer Service Officer
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About Us is an online supermarket, selling quality groceries and home essentials. You can simply buy what you want anywhere anytime online. Through our certificated payment gateway, you just choose your favorite delivery time slot and you will receive your delivery at home fast and safe.

Who we're looking for

As a fast-growing company aiming to shape a new E-commerce paradigm and experience in Hong Kong, we need a business partner to provide sustainable customer service and serve as driver to the voice of customers.

What you will be doing in this role
  • Be an adaptable team player to achieve a shared goal by having the willingness to learn and capacity to take criticisms  
  • Be a multitasker by prioritizing tasks and managing time wisely and get ready for ad hoc challenges
  • Be a good listener to solve problems with empathy and patience and feedback to related parties constructively
  • Handle enquiries and resolve customers’ complaint in a professional manner
  • Provide pro-active follow-up and premium service to customers
  • Identify customers’ needs and provide fast responses
  • Assist operation team in logistic processing
  • Reflect customer feedback and propose service improvements in terms of products, systems and daily workflow
  • Deal with any ad hoc assignment
About you
  • Minimum 1 year of relevant cs experience (call center experience is preferred)  
  • Higher Diploma or above
  • Strong communication skills, interpersonal skills, time management and problem-solving skills
  • Able to attend to details and equip with data analytical skills with innovation and flexibility

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Hong Kong Spinners Industrial Building, Phase 5, 760-762 Cheung Sha Wan Rd,
Interested in working at
Ztore (HK)

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