Canopy
YouTrip (SG)

YouTrip (SG) - Customer Service Specialist

Mid Level
Singapore
Customer Service Specialist
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About Us

YouTrip is a multi-currency mobile wallet with a prepaid Mastercard® that lets you pay with no fees in 150+ currencies at wholesale exchange rates. We are dedicated to creating the best mobile financial services for travellers by simplifying overseas spending and creating a fuss-free travel experience. YouTrip's mission is to help people across Southeast Asia manage their money in a simpler yet smarter way, starting with a core focus on travellers.

Who we're looking for

We are looking for individuals with an entrepreneurial spirit who demonstrate curiosity, creativity, and hard work. In return, we offer an environment that encourages learning, sharing, and pushing the boundaries.

As a Customer Service Specialist in Singapore, you will be actively engaging the customer and support daily operations matters for Singapore business. An ideal candidate is someone who exhibits great personality, strong passion for customer success and continuous improvement on customer service.

What you will be doing
  • Attend to customer enquiries through phone calls, emails, and online chats in a timely and accurate manner
  • Stay on top of product feature releases and maintain an in-depth knowledge of how YouTrip’s product function
  • Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers
  • Maintain a positive, empathetic, and professional attitude towards customers at all times
  • Be willing to work on shift, up to 1 weekend per week
Who you are
  • Customer success enthusiast – you are the type of individual who enjoys putting your specialised skills to use while helping people solve problems. you believe that giving customers the best user experience & service is the success to any business, with 2-5 years of track record in customer service that involves preferably both call and email handling.
  • Positive attitude – you understand that customer service is done best with a positive attitude and no hurdle can stop you from delivering the best experience to customers.
  • Natural communicator – you possess a good command of English with strong interpersonal, communication and problem-solving skills. Chinese and other language proficiency are preferred
  • Self-starter – you are not afraid to suggest and implement new initiatives with the aim to offer best experience for our users, and do not mind getting your hands dirty in order to get things done in tight timeline
  • Team player – actively contributes to the group in order to complete tasks and meet goals. Respects ideas and aims to improve the product or process at hand.
What we offer
  • Open & transparent working environment
  • Empowerment from team managers to innovate and continuously improve our customer service standards
  • Access to a deep bench of technical and business experts to work together
  • Multicultural co-working space environment in the CBD area
  • Working with an entrepreneurial team of people in Singapore, Thailand and Hong Kong

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3/F, Citicorp Centre, 18 Whitfield Road,
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