Wristcheck - Logistics Operations

Mid Level

Hong Kong

Logistics Operations

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About Us

Wristcheck is a holistic and pioneering watch platform that is built on transparency and trust. Our goal is to create a safe space where anyone can buy, consign, or simply learn about watches. We do this by combining the conventionality of offline retail with the slickness of a cutting-edge online platform, all of which is bolstered by world class editorial and content creation.

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Who we're looking for

Our operations team is the core of our digital marketplace. In this role, you’ll support the team by owning daily logistics to facilitate smooth deliveries to our customers. You’ll pioneer operational SOP’s, drawing from your experience working with luxury goods and ensuring scalability as we grow across the region. Whilst there will be a focus on execution in the early days, we envision this role to grow into a people leader, building a team around you to support this vital function of our business. If you enjoy working in a startup environment and making bold decisions that create real business impact, then Wristcheck may be the place for you.

What you will be doing

Manage inbound, stowing, organizing, packaging and dispatch of goods, including boxing and creating shipping labels
Update shipment status in our site backend. Ensure system emails are triggered to update customers on the shipping journey
Ensure customer, order and transaction data is logged in our system to maintain an accurate inventory
Work cross-functionally to manage inventory across locations and merchandise goods in our retail store
Build strong relationships and manage contracts with global courier partners to find the best logistics solutions
Maintain inventory levels of packaging materials and work with suppliers to replenish stock
Create Logistics SOP’s, iterating as we grow to continuously improve efficiency, reduce costs and enhance customer experience
Investigate and implement technology solutions to take our process from manual to automated
Support the Customer Service team with freight and customs troubleshooting
Use analytical and quantitative methods to assess performance and suggest areas for improvement to enhance the shipping processes
Be part of the team that’s developing the future global logistic operations for Wristcheck, and provide support when we expand geographically

Who you are

Bachelor's degree in Supply Chain Management, Logistics, Business or similar, or relevant working experience
5 - 8 years work experience in 3PL working with logistics processes, operations and e-commerce. Experience working with luxury goods required
Comfortable making independent decisions and owning outcomes
Highly organized, possessing extreme attention to detail
Able to manage large workloads while prioritizing between multiple tasks
Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software
Strong working knowledge of Qlikview and Microsoft Excel including pivot tables and data analysis programs like Tableau
Interested to manage a team and grow your career in a fast paced startup
Open minded with a positive attitude and a willingness to learn, share and grow together
Fluent in English and Cantonese. Mandarin is an added benefit

What we offer

Ownership and responsibility from day one - have a real impact on the company's growth
An open minded, transparent and people-first culture
A true idea meritocracy where we value ideas by merit and move forward with the best ones
Work with people who are passionate and love what they do everyday