Wristcheck - Sales Associate

Mid Level

Hong Kong

Sales Associate

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About Us

Wristcheck is a holistic and pioneering watch platform that is built on transparency and trust. Our goal is to create a safe space where anyone can buy, consign, or simply learn about watches. We do this by combining the conventionality of offline retail with the slickness of a cutting-edge online platform, all of which is bolstered by world class editorial and content creation.

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Who we're looking for

As the face of Wristcheck, our Watch Specialists are paramount in building strong relationships within and outside of our current network of clients, as well as educating and advising potential customers on timepieces and our portfolio of services. You’ll be responsible for delivering exceptional, high-touch experiences to clients interested in buying or selling pre-owned luxury watches. The ideal candidate is a natural communicator with strong influencing skills, and has a history of working in the luxury industry. The position is based in our centrally located Landmark store in Hong Kong.

What you will be doing

Discuss, educate and advise on watch brands and models, as well as introduce new customers to Wristcheck services
Consistently hit and/or exceed monthly sales targets to contribute to overall team success
Manage a book of existing clients, growing and nurturing your relationship with them to uncover new leads and opportunities
Utilize our CRM platform to manage and document new and existing customer relationships and interactions. Leverage the system to stay connected to customers and provide personalized experiences
Promptly and professionally follow up on leads generated by digital marketing campaigns
Provide the highest level of service and follow up at every opportunity, setting the stage for subsequent purchases, referrals and testimonials
Stay abreast of the latest developments in the watch industry, including market prices and conditions. Ensure you are well versed in historical pricing, watch specifications / condition / nuances for our catalog of consigned watches

Who you are

3 - 5 years of luxury sales experience, ideally in a similar role in retail / auction house
A high level of professionalism and customer service with a demonstrated ability to connect and build relationships with entrepreneurs, executives and professionals from all industries
Strong knowledge and passion for watch brands and luxury timepieces
You have an existing rolodex of clients and industry knowledge of where to source supply of pre-owned watches
Entrepreneurial self-starter that is able to perform in a results-oriented and deadline driven environment
Able to work autonomously as well as an integral part of a highly motivated team
Naturally organized with meticulous attention to detail
Excellent interpersonal and communication skills in English, Cantonese and Mandarin‍
*Able to work to a retail roster, including evening and occasional weekend work. Fully vaccinated for COVID-19

What we offer

Ownership and responsibility from day one - have a real impact on the company's growth
An open minded, transparent and people-first culture
A true idea meritocracy where we value ideas by merit and move forward with the best ones
Work with people who are passionate and love what they do everyday