Canopy
Wristcheck

Wristcheck - Customer Service Specialist

Mid Level
Hong Kong
Customer Service Specialist
Back to Jobs

About Us

Wristcheck is a holistic and pioneering watch platform that is built on transparency and trust. Our goal is to create a safe space where anyone can buy, consign, or simply learn about watches. We do this by combining the conventionality of offline retail with the slickness of a cutting-edge online platform, all of which is bolstered by world class editorial and content creation.

Who we're looking for

At Wristcheck we connect watch enthusiasts, and provide an online and retail platform to buy and sell luxury timepieces. The goal of the Customer Service Specialist is to ensure that each and every customer has the best experience possible. You will support customers before, during, and after the buying or selling process and provide resolutions to inquiries via phone or email. You’ll work closely with our operations and retail team here in Hong Kong.

What you will be doing
  • Provide first-class support to Wristcheck customers and sellers, acting with compassion and professionalism to foster long-term relationships  
  • Solve seller issues through troubleshooting, with prompt communication
  • Work cross-functionally with operations team to provide timely resolutions
  • Document incoming complaints and issues and provide feedback on areas for improvement across the business
  • Assisting in building our Customer Service guide
  • Support users in transacting online purchases
Who you are
  • 3 - 5 years professional experience in customer service, customer support or in a call centre in a fast-paced, dynamic environment
  • A friendly, upbeat personality with the ability to handle difficult issues with confidence
  • A multi-tasker that is able to prioritize and manage their time effectively
  • Strong work ethic and entrepreneurial spirit. You are proactive and able to act on your own initiative
  • De-escalating calls is your strong suit, and you win customers over with your positive attitude
  • You enjoy contributing to the development of a professional and collaborative team culture
  • Interested in technology and able to learn new systems quickly
  • Excellent verbal and written communication skills in English, Cantonese and Mandarin. You are a great listener and have a strong phone presence
  • Understanding and appreciation of watches is a plus but not a requirement - we’ll teach you everything you need to know

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.
Next

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.
Next

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Next
Success! Your application is on it's way
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
Shop 116A, 1/F, Landmark Atrium, 15 Queen’s Road Central, Central
Interested in working at
Wristcheck
?

Related Positions

GOGOX (HK)

GOGOX (HK) - Customer Service Representative Intern

Customer Service Representative Intern
Hong Kong
WeLab (HK)

WeLab - Officer, Customer Service 客戶服務主任 - WeLab Bank

Officer, Customer Service 客戶服務主任
Hong Kong
Lalamove (HK)

Lalamove - Customer Service Associate

Customer Service Associate
Hong Kong