WorldFirst (SG) - Relationship Manager, E-Commerce

Mid Level
Relationship Manager, E-Commerce
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About Us

We are WorldFirst - an international payments company. We help businesses and people collect and send money around the world. We make global payments in local markets simple. Our free digital platform enables businesses to pay and receive payments in multiple currencies. We turn international payments into local payments, which are faster, cheaper, and more secure. All of this is delivered through a seamless online experience backed up by excellent telephone customer service. We’ve made a previously complex payment process simple.

Who we're looking for

WorldFirst SG is looking for a passionate and driven individual to join their team, helping them manage and support clients in the South East Asia region with trade transactions and enquires.

What you will be doing:
  • Day-to-day management of eCommerce clients
  • Answering client queries by phone and email
  • Booking telephone transactions, assisting with transactions booked via World First Online
  • Managing post trade queries - internal and external
  • Liaising with support departments within the company to ensure smooth running and communication
  • Managing and growing a book of clients. Tasks including:
  • Focusing on the conversion of new clients to actively trading
  • Ensuring the highest standards of client care are adhered to at all times
  • Meeting outgoing client contact targets
  • Maintaining a high rate of client retention
  • Actively managing the book to ensure steady revenue growth from active clients
About you:
  • Minimum 3 to 5 years of customer service or dealing experience
  • A motivated, self-starter who uses initiative
  • Excellent organizational and communication skills
  • Accuracy and attention to detail
  • Personable and good with people, including an excellent telephone manner
  • Team player

What we offer:

From day one you'll find yourself part of our friendly, innovative and internationally collaborative team. Our People First culture means our staff are empowered to take chances and build real connections. And, we offer opportunities to grow – whether that means joining one of our international offices or broadening your skill set through training from our dedicated Talent Development team.

You can also get involved in Together@WorldFirst: our social, charity, well-being and inclusion committees made up of employees who are passionate about making a difference, not only to the lives of fellow WorldFirsters, but to the wider community too.

  • A competitive salary
  • Perks, including; free breakfast & fruit, drinks fridge, business casual dress code, and company parties

WorldFirst is an Equal Opportunities employer. We celebrate diversity and are committed to providing a welcoming environment where inclusivity is the norm, and our employees genuinely feel they can bring their whole true self to work.

WorldFirst welcomes conversions around flexible working arrangements.

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6 Shenton Way, OUE Downtown Tower 1, Singapore
Interested in working at
WorldFirst (SG)

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