WorldFirst (SG)

WorldFirst (SG) - Global Sales Operations Manager/Director

Mid Level
Global Sales Operations Manager/Director
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About Us

We are WorldFirst - an international payments company. We help businesses and people collect and send money around the world. We make global payments in local markets simple. Our free digital platform enables businesses to pay and receive payments in multiple currencies. We turn international payments into local payments, which are faster, cheaper, and more secure. All of this is delivered through a seamless online experience backed up by excellent telephone customer service. We’ve made a previously complex payment process simple.

Who we're looking for

We are looking for a Global Sales Operations Manager/Director to define, build and scale the Sales Effectiveness function, ensuring we have the tools, process, governance and resources across our global sales organization necessary to meet our ambitious growth plans. You will partner with our global Sales teams ensuring alignment around goal design, performance tracking, incentive programme design, commercial pricing and partnership modeling in support of our Commercial growth strategy.

What you will be doing
  • Continually define and optimize our most key growth metrics (i.e. leads, new clients, turnover) and, with stakeholders in Finance and Country Managers, be accountable for establishing targets/budgets/KPIs for regional sales teams, and tracking performance against them
  • Own the global sales incentive scheme design and operation, coordinating with HR and Finance teams to ensure a robust level of control, and creating an incentive framework that drives the right sales behaviours, customer outcomes, and business results.
  • Define and optimize territory planning, sales process(es), opportunity pursuit, and sales performance management processes; partner with product team to configure in our CRM
  • Lead our key scaling projects globally such as design and implementation of efficiency tools and resource planning analysis
  • Develop our global go-to-market strategy through guiding our pricing strategy and partnerships modelling based on key business insights and market trends
  • Work hand in hand with global marketing teams to develop and optimize sales collateral, promotion execution, and lead generation activities.
  • Oversee the global sales enablement programs to set up our existing and future sales representatives for success through robust onboarding, training and coaching programmes.
  • Foster ever-closer collaboration between the Sales, Product and Marketing functions to ensure strategies are aligned and assets are produced which facilitate the sales process
Who you are
  • Proven experience as a sales operations, sales enablement leader at a high growth B2B payments/services or technology company
  • Previous experience of delivering change/improvement projects, end to end, into large global teams
  • The ability to use industry knowledge and/or personal experience to help shape and drive the Commercial Growth Agenda
  • Deep knowledge of different sales methodologies and the ability to integrate these into simple but rigorous processes
  • Ability to operate with little oversight, not dependent on consultants for content, and comfortable rolling up his/her sleeves when creating a dynamic team culture transforming our employees’ career trajectories
  • Solid understanding of CRM systems ( experience beneficial) and analytics around sales pipeline modeling
  • Data-driven and scientific commercial mindset that allows this person to validate or disprove assumptions on how to grow the business
  • Self motivated and able to prioritize and manage a myriad of projects with strong prioritization
  • Strong influencing, negotiation skills as you will not be managing the sales teams but you will be influencing them
  • Bilingual Mandarin/English required
What we offer
  • From day one you'll find yourself part of our friendly, innovative and internationally collaborative team.
  • We offer opportunities to grow – whether that means joining one of our international offices or broadening your skill set through training from our dedicated Talent Development team.
  • A competitive salary and bonus scheme
  • An excellent benefits package including annual discretionary bonus scheme, private medical coverage from day 1 and life insurance policy
  • Perks, including; business casual dress code, corporate discounts, bi-annual company parties
  • WorldFirst is an Equal Opportunities employer. We celebrate diversity and are committed to providing a welcoming environment where inclusivity is the norm, and our employees genuinely feel they can bring their whole true self to work.
  • WorldFirst welcomes conversions around flexible working arrangements.
  • WorldFirst is happy to offer additional support throughout the interview process where needed.

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6 Shenton Way, OUE Downtown Tower 1, Singapore
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WorldFirst (SG)

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