VISA (SG) - Staff Software Engineer, Visa Resolve Online Development Support

Mid Level
Staff Software Engineer, Visa Resolve Online Development Support
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About Us

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.

Who we're looking for

You're an Individual. We're the team for you. Together, let's transform the way the world pays. We are looking for a Staff Software Engineer, Visa Resolve Online Development Support to join our team at Visa!

What you will be doing in this role

Visa Resolve Online (VROL) is a web-based application that enforces the rules and workflow of disputes for Visa Clients. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services. The system ensures that cardholders, merchants, and financial institutions have a clear dispute process, and makes resolution of disputed transactions fast and easy. As a member of the Network Processing VROL Support Team you will:

  • Design, develop and implement modifications and corrections to existing software, including the development of debugging routines
  • Conduct business and technical analysis, code reviews and unit testing, and implement and produce technical documentation of solutions for new development, system enhancements, and production support
  • Be responsible for third and fourth level support for incident management activities for the Visa Resolve Online program in both production and client certification environments
  • Collaborate closely and foster partnerships with Production Support, Development, and Test Engineering teams to fast track issue resolutions, and ensure efficient use of resources
  • Analyze production and certification system incidents, leveraging expertise in the payment processing and dispute resolution domains to identify, develop, and provide workarounds for urgent production issues
  • Analyze Production and member testing defects, report, identify root cause and fix them following SDLC cycle
  • Participate in production implementations, providing all necessary support to ensure successful resolution of issues
  • Determine root cause for issues, and propose changes to designs and enhancements to prevent similar issues in the future
  • Use various tools to collect statistics from production to help refine the technical road map, and propose process improvements
  • Develop and maintain application features, enhancements, tools and utilities including automation and enhanced monitoring
  • Leverage production statistics to refine technical road map and process improvements for VROL program, working with Architecture and SME groups
  • Help drive continuous improvement around processes and technical capabilities
Who you are
  • Bachelor’s Degree in computer science or a related field
  • 7 -10 years’ software engineering and L3/L4 support experience with a high-volume, mission critical financial application  
  • Strong written and verbal communication, problem solving, client service, and soft skills
  • Ability to identify and deliver creative and innovative solutions for challenges and constraints
  • Strong programming skills, including experience with Java, J2EE, Spring batch, Spark, Cassandra, Kafka, Micro services and Front end technologies
  • Strong knowledge of database SQL query  with DB2 or MySQL, and ability to write and run complex queries for data validation
  • Deep technical understanding of web services and big data
  • Hands-on experience with Linux scripting
  • Hands-on experience working with tools like Splunk or OpNet
  • Ability to deliver results on multiple priorities in a complex and fast-moving environment
  • Ability to work independently and manage time effectively and efficiently

Highly Desirable:

  • 7 years’ experience working in financial domain preferably in transaction processing
  • Expertise on Spring framework and JavaScript libraries, Java batch processing
  • Experience in JBoss Drools, Jasper Reports, IBM MQBroker, Micro services, Cloudera Spark or Apache Kafka
  • Expertise in writing complex SQL queires with DB2
  • Ability to understand CloverETL Graphs and make modifications
  • Knowledge of continuous Integration using Jenkins and Gradle scripts
Additional Information

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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