VISA (SG) - Senior Director, Lead Acquirers & Merchants Vertical, Consulting & Analytics

Senior Level
Senior Director, Lead Acquirers & Merchants Vertical, Visa Consulting & Analytics, Asia Pacific
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About Us

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.

Who we're looking for

You're an Individual. We're the team for you. Together, let's transform the way the world pays. We are looking for a Senior Director, Lead Acquirers & Merchants Vertical, Visa Consulting & Analytics, Asia Pacific, to join our team at VISA!

What you will be doing in this role

Reporting to the Head of the Center of Excellence team, the Senior Director Lead Acquiring & Merchant vertical will be responsible for establishing and growing VCA’s advisory offering to Acquirers and Merchants across Asia Pacific. This would involve defining the service line, selling engagements, leading delivery and building a team. The Senior Director Lead Acquiring & Merchant Vertical will work closely with other members of the COE team, including the leads of the Digital and Risk Verticals, to help ‘solve’ Acquirers’ and Merchants’ business problems. This individual will also collaborate with other Visa teams, in charge of managing Acquirers and Merchants Visa clients, to define, plan and execute Go-To-Market strategies for VCA services.

This individual will leverage Visa’s data assets; capabilities and expertise to help Acquirers & Merchants achieve their business objectives (e.g. accelerate sales growth, improve profitability, and offer better digital customer experience)

Your Responsibilities:

  • Manage the P&L Visa Consulting Analytics (VCA) service offering for Acquirers & Merchants in AP (i.e. drive revenue and sales growth to generate commercial revenues)
  • Lead, grow and develop a fully integrated VCA service offering for Acquirers and Merchants (e.g. strategy, business performance optimization, digital transformation, data insights, execution)
  • Become a leading subject matter expert (SME) and thought leader in the acquiring space for AP
  • Monitor market developments to help refine VCA’s service offering given the evolving ecosystem
  • Develop a trusted advisor relationship with Visa clients‘ senior executives through delivering impactful advisory engagements and sharing relevant industry insights/trends
  • Proactively engage with clients and Visa leadership in regular strategic & planning discussions; cultivate and manage a pipeline of work with clients
  • Partner with peers in other functional areas (e.g. Merchant Services, Product, Marketing, Risk, Innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources
  • Act as the regional expert for VCA solutions to Acquirers and Merchants and support the development of Global VCA Acquirers & Merchants solutions, capabilities and credentials
  • In charge of expanding VCA consulting engagements with merchants to drive new revenue streams
  • Help Acquirers’ shape their strategy including core business strategy (e.g. build, partner, divest), Point of Interaction Strategy (innovation of in-store devices / omni-channel) and/or Partnership Strategy
  • Provide data-driven insights to inform growth opportunities for Acquirers through market segmentation and benchmarking
  • Help Acquirers assess their end-to-end onboarding process, identifying opportunities to streamline and bring new merchants on more quickly
  • Review Acquirers’ approach to pricing and suggests pricing options to optimize business outcomes
  • Benchmark Acquirer’s digital platform functionalities, user experience and efficiencies to keep merchants actively engaged
Who you are
  • The ideal candidate will have 15 years’ relevant experience with deep expertise in Acquiring gained in senior leadership positions (e.g. General Manager for Acquiring, Head of Acquiring) within a bank or a pure-play acquirer
  • Strong problem solving and analytics skill with ideally some management consulting experience
  • Excellent client relationship management with strong sales orientation, experience selling major projects/ideas to senior management
  • Self-motivated, results-oriented with the ability to progress multiple projects concurrently
  • Strong commercial acumen, with experience in working on business/value cases which prove ROI
  • Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
  • Strong executive presence and ability to effectively engage with C-level executives
  • Superior ability to influence people and work across boundaries to execute highly complex deals with multiple interests involved
  • Experience in and/or passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
  • Proven ability to drive innovation and lead change in successful top tier companies
  • Excellent written and verbal communications skills
  • BA/BS required. MBA preferred.
  • Willingness to travel (30%+)
  • Direct relevant experience in consulting roles and or payment / technology firms will also help

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