VISA (SG) - Implementation Analyst (Cardinal)

Mid Level
Implementation Analyst (Cardinal)
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About Us

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.

Who we're looking for

You're an Individual. We're the team for you. Together, let's transform the way the world pays. We are looking for an Implementation Analyst (Cardinal), to join our team at VISA!

What you will be doing in this role

As an Implementation Manager you will be expected to create an excellent Customer experience from post-sales through integration of our products and services. The position will focus on new Customer implementations of Cardinal’s services, ensuring Cardinal’s Customers can leverage our solutions quickly and effectively. Success will be measured based on the quality of the activation process, Customer experience, partner / distributor perceptions and meeting defined Customer Support SLA’s.

Your Responsibilities:

  • On-board Customers onto Cardinal's various eCommerce authentication solutions
  • Configure Cardinal Platforms, work with Customer's technical teams on implementation, testing, troubleshooting, certification and launch
  • Responsible for maintaining a multi-project pipeline, ensuring accurate forecasting and successful project delivery to Management team
  • Follow established/standardized implementation best practices
  • Work with downstream payment service providers, card networks & other 3rd parties
  • Act as a liaison between Customer Services and other Visa Department functions
  • Be an active participant in process & technology improvement efforts internally
  • Responsible for the successful configuration and launch of the Authentication Solution(s)
  • A subject matter expert who has the capability to guide our customers through implementing complex browser and native application (SDK) authentication flows
Who you are
  • Bachelor's degree from an accredited college or University, within a Business, Finance or Technology discipline
  • 5+ years of successful technical support and/or relationship management experience
  • High degree of proficiency in MS Office (Word, PowerPoint, Excel)
  • Ability to work in a virtual environment while travelling; i.e. solid time management, organization, negotiation and influence skills
  • Basic understanding of web-based software development technologies: PHP, ASP, .NET, JavaScript, HTML, XML, JSON, REST APIs
  • Proven analytical and decision-making abilities
  • Superior teamwork, interpersonal and communication skills
  • Candidate must be a self-starter with the ability to function independently and in a team environment
  • Demonstrated strong project leadership capabilities and interpersonal skills
  • Ability to translate technical communications from engineers into client facing material
  • Strong organization skills including resolution management and follow up
  • Payments industry knowledge will help
  • Experience working in fast paced, high-growth start up environment is a plus
  • High degree of proficiency in SalesForce preferred

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