VISA (SG) - Implementation Analyst (Cardinal)

Mid Level

Singapore

Implementation Analyst (Cardinal)

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About Us

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.

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Who we're looking for

You're an Individual. We're the team for you. Together, let's transform the way the world pays. We are looking for an Implementation Analyst (Cardinal), to join our team at VISA!

What you will be doing in this role

As an Implementation Manager you will be expected to create an excellent Customer experience from post-sales through integration of our products and services. The position will focus on new Customer implementations of Cardinal’s services, ensuring Cardinal’s Customers can leverage our solutions quickly and effectively. Success will be measured based on the quality of the activation process, Customer experience, partner / distributor perceptions and meeting defined Customer Support SLA’s.

Your Responsibilities:

On-board Customers onto Cardinal's various eCommerce authentication solutions
Configure Cardinal Platforms, work with Customer's technical teams on implementation, testing, troubleshooting, certification and launch
Responsible for maintaining a multi-project pipeline, ensuring accurate forecasting and successful project delivery to Management team
Follow established/standardized implementation best practices
Work with downstream payment service providers, card networks & other 3rd parties
Act as a liaison between Customer Services and other Visa Department functions
Be an active participant in process & technology improvement efforts internally
Responsible for the successful configuration and launch of the Authentication Solution(s)
A subject matter expert who has the capability to guide our customers through implementing complex browser and native application (SDK) authentication flows

Who you are

Bachelor's degree from an accredited college or University, within a Business, Finance or Technology discipline
5+ years of successful technical support and/or relationship management experience
High degree of proficiency in MS Office (Word, PowerPoint, Excel)
Ability to work in a virtual environment while travelling; i.e. solid time management, organization, negotiation and influence skills
Basic understanding of web-based software development technologies: PHP, ASP, .NET, JavaScript, HTML, XML, JSON, REST APIs
Proven analytical and decision-making abilities
Superior teamwork, interpersonal and communication skills
Candidate must be a self-starter with the ability to function independently and in a team environment
Demonstrated strong project leadership capabilities and interpersonal skills
Ability to translate technical communications from engineers into client facing material
Strong organization skills including resolution management and follow up
Payments industry knowledge will help
Experience working in fast paced, high-growth start up environment is a plus
High degree of proficiency in SalesForce preferred