Vermillion Lifestyle Holdings Limited (HK)

Vermillion Lifestyle Holdings Limited (HK) – eCommerce Platform Manager

Mid Level
Hong Kong
eCommerce Platform Manager
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About Us

Vermillion Lifestyle is a sumptuously curated B2B online marketplace representing the best of Asian design across diversified luxury retail + consumer lifestyle categories. We aim to increase the reach + influence of Asian designers to become globally recognized brands + to solve sourcing headaches for professional buyers + retailers. We are powered by big data, local vendor relationships, passion for heritage, crafts, design, and storytelling; and the joy of discovering + creating new cultural interpretations.

Who we're looking for

We are looking for a keen and enthusiastic individual with eCommerce project experience to join us at the start of our journey to launch an industry leading eCommerce platform. If you have worked either as a consultant, or in an internal role on eCommerce projects, and are looking for a challenging but rewarding role where you can help drive the direction of the project from the start, we can offer a great opportunity.

What you will be doing
  • Managing website improvement project work - working with colleagues and stakeholders to improve website and business systems.
  • Be the primary point of contact for other internal stakeholders regarding the eCommerce platform, including bridging the gap between non-technical users and technical support or external vendors.
  • Improving the customer journey - Using analytical tools and feedback channels to identify customer requirements to continually improve our platform
  • Supporting the Product Owner to build a backlog of new requirements, change requests, feedback, etc.
  • Manage mass content, upload projects and train other teams such as marketing and merchandising to takeover as the business matures.
  • Be the operational contact on payment, fraud, checkout, refunds, promotions, country / postal code service issues and all on site operational owned functions
  • Monitor advancements in e-commerce order fulfillment automation and digital space for opportunities and new ideas to improve consumers’ delivery experience
  • Be the primary point of contact for internal team members for feedback, comments, and issues regarding our site, and where possible directly assist, support, and train colleagues users as necessary for them to use the site
  • Document and own customer user journeys through the site and proactively identify pain points and points of improvemen
  • Act as internal Product Owner for the core vermillion ecommerce platform, taking ownership of product backlog and roadmap, write requirements / user stories, and refene together with internal and external stakeholders
  • In conjunction with marketing and designers, develop, iterate, and refine basic UX / UI flows and wireframes / mockups
  • Perform site content updates and basic HTML / CSS / JavaScript coding, working with developers as necessary
  • Collaborate with external agencies / resources as needed to perform the above.
  • Conduct ad hoc reporting as required
Who you are
  • 4+ years work experience covering multiple e-commerce projects
  • A degree in IT, Computer Science, or equivalent
  • Basic front end development skills - html, css etc, with advanced knowledge a bonus
  • Hands on experience with ecommerce platforms, with Magento experience preferred
  • An interest in luxury, lifestyle interior design, furnishings etc. - with industry experience a bonus!
  • Fluent in English, plus Mandarin preferred but not required
  • Based in Hong Kong

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