Urban Spring (HK)

Urban Spring - Senior Operation Manager

Senior Level
Hong Kong
Senior Operation Manager
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About Us

Urban Spring's mission is to help free society of disposable plastic through innovative and sustainable technology solutions and consultancy. Established in September 2015, we're a fast-growing company with our current focus set on planting a smart network of water refill stations across the city to reduce the consumption of single-use plastic bottles.

Who we're looking for

Our growing business is in need of an experienced, dynamic, pragmatic and motivated Operation Manager to enhance workflows and procedures for supporting our expansion and diverse client base. The Senior Operation Manager will lead the team responsible for managing the client journey from pre-installation of Well井, after-sale support to on-going servicing. This Senior Manager is responsible for improving workflows and systems, developing quality assurance standards, and managing suppliers and contractors. He/She is expected to stay up-to-date with the changing operating environment or regulatory requirements, and adapt our operations accordingly. This Senior Operation Manager plays a critical role in partnering with the Business Development Team and Product Development Team in driving product and services excellence. The position will report directly to the Chief Operating Officer.

What you will be doing

Design, Build & Manage Processes, Procedures, Risk and Control

  • Initiate process standardization and streamline the intra/inter-departmental process, enhance daily operation of new and existing projects, including but not limited to:
    -permanent and temporary installation plan
    -regular maintenance & ad-hoc repair service
    -quality assurance standards
  • Monitor data-intensive management report, review customer record, identify quality issue and
    customer voices
  • Monitor project cost and identify ways to improve cost and process efficiency
  • Create a culture for building good customer experience by ensuring servicing and maintenance requests are responded within agreed response times and to the highest standards
  • Recruit, restructure and train the team and their day-to-day operations

Manage internal stakeholders and external vendor

  • Work closely with internal and external parties to oversee the deployment of team to client’s sites and manage priorities against competing client demands
  • Negotiate service level agreement with contractors, service providers and partners
  • Monitor and evaluation performance of existing vendors and formulate improvement plans
Who you are
  • Minimum 8 years of management experience in operational roles and experience in the field of manufacturing/logistics/builders’ work would be an advantage
  • Proven experience & skills in account servicing & project management
  • Has played a problem-solver role in teams; Has a clear grasp of different types of business risks
  • Has experience in demanding work environment which require timely decisions and conflict resolution
  • Track record in leading and restructuring a team; Has patience to coach and guide different levels
  • Exceptional organization and prioritization skills with great attention to detail
  • Knowledge in water filtration or water dispensing system is a plus
What we offer
  • Work with a group of motivated people in a fun environment
  • Keen to leverage your expertise for a purpose or for making a difference to Hong Kong
  • People is our most important asset. We offer fair and competitive compensation

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Workshop 2A, 1/F Lucky Horse Industrial Building, 64 Tong Mi Road
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Urban Spring (HK)

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