Ucommune - Community / Customer Services Executive

Entry Level

Hong Kong

Community / Customer Services Executive

About Us

Ucommune is Asia''s leading co-working space operator. We have a global network of more than 200 locations connecting with +10,000 different businesses providing innovative co-working spaces, corporate business services and event space for entrepreneurs, startups and small to medium-sized enterprises and over 400,000 members.

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Who we're looking for

Ucommune is Asia''s leading co-working space operator. and we're looking for an excellent Community Executive / Customer Services Executive (3 Months Contract).

What you will be doing in this role:

Work closely with other team members in both Hong Kong and overseas to execute the company''s strategies to ensure smooth operations and to exceed customers’ expectations while delivering quality services.
Provide high level and professional customer service; including but not limited to greeting the guests and members, handling enquiries from “walk-in” and/or internal members, anticipating and responding to clients and their guests, etc.
Build up a good relationship with members and manage the membership database
Maintain the space at a high standard, includes facilities and environment management
Provide all-round administrative and operations support to our members such as secretarial service, concierge service, general information about Ucommune and ad hoc requests.
Operate billing and booking system, inventory control and other administrative tasks to ensure a smooth and transparent work environment
Collaborate with internal parties to support events logistics and ensure all events run effectively and efficiently
Handle ad hoc assignments or projects as required

About you:

Higher Diploma or above in Hospitality Management or other related disciplines
At least 1 years’ customer services experience and administration in hospitality or business center; fresh graduate welcomed with career opportunity
Good command of both written and spoken Cantonese, English and Mandarin
Good command of MS Office especially in Word, Excel and PowerPoint.
Excellent interpersonal, problem solving and communication skills with strong sense of responsibility.
Open minded, good team player, willing to take challenges, fast learner and proactive character.
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