Canopy
Tricor Staffing Solutions (HK)

Tricor Staffing Solutions - Customer Service Ambassador

Entry Level
Hong Kong
Customer Service Ambassador
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About Us

TSS (Tricor Staffing Solutions) is an all-round human resources service provider in the areas of Recruitment and Staffing. Our knowledge of local employment regulations, coupled with our recruitment service, enables companies to prosper by removing the burden of administrative tasks and reducing costs and overheads.

Who we're looking for

We are looking for a Customer Service Ambassador that will be seconded from TSS and join our client. 我們正招聘一位顧客服務大使,受僱者將會為我們公司的客戶提供服務。

Our client is an experiential workshop and cultural museum and is current looking for a batch of energetic, outgoing and hard-working staff to join their expanding team. 我們的客戶是體驗式工作坊與文化博物館,他們現在正積極物色一批充滿活力的新成員加入。

This is a unique role for those who are interested in sharing happiness and bringing positive value to like-minded individuals!  Come and Join us! 這是一份非凡獨特的工作崗位。如果您有興趣為他人增添快樂及帶來積極的價值觀,TSS現正誠邀你加入我們的團隊!

Job Highlights:

- Offer continuous CS training program  提供一系列的員工培訓

- Promising career development (with job rotation) 明確的職業前途發展 (有工作互換機會)

- Fresh welcome (with part-time experience) 歡迎應屆畢業生 (有兼職工作經驗)

What you will be doing in this role
  • Report to assistant leader for daily routine duty 給助理主任匯報日常工作
  • Follow the store code of conduct in order to comply with company standard 遵守工作坊的行為守則,以便符合公司製定的標準
  • Perform customer service duties within designated zones (assigned by management) 在指定區域內執行顧客服務職責(由管理層分配)
  • Assist the visitors to complete the production experience during the workshop 協助及帶領顧客體驗工作坊的流程及製作工序
  • Serve the customers in proper manner to offer a pleasant customer journey 提供適當及舒適的客戶服務,以確保顧客享有愉快的體驗旅程
  • Support product promotion, cashier, cleaning and stock-taking duties on daily basis to ensure a smooth operation 負責產品銷售、收銀、清潔和盤點工作以確保操作順暢和保持店內整潔
  • Answer the general enquiries and resolve the complains made by the visitors 積極處理各項查詢和投訴及提供解決方案
  • Perform cross functional tasks among the store if needed 在需要時提供跨部門協助
  • Comply with the dress code and grooming guidance set by the company 嚴格遵守公司所規定的服裝要求和修飾指標
Who you are
  • Form 5 / DSE or above 中五或以上程度
  • Fresh graduate with part time experience is welcome 歡迎曾有兼職工作經驗的應屆畢業生
  • Experience in customer service / retail industry is an advantage 具有服務行業工作經驗者優先
  • Proficiency in Cantonese, English and Mandarin 操流利廣東話, 英語和普通話
  • With polite and positive client serving manner and mindset 謹慎細心,主動積極,帶有虛心、正面的學習態度
  • Teamwork, passionate to work with group of people, tourists and kids 善於和團隊,遊客及小朋友溝通合作
  • Uniform and attendance based on roster are required 需穿制服及按照工作更表輪班工作
What we offer

Competitive Remuneration Package 薪酬待遇:

  • Working Hour: 10:45am – 9:45pm (on Shift, meal break and refreshment break included) 工作時間:10:45am – 9:45pm (輪班, 包括膳食及休息時間)
  • Working location: Tsim Sha Tsui 尖沙咀區工作
  • 6 days rest day per month, 10 days annual Leave and Statutory holidays 6日例假,  10日年假 及勞工假期
  • OT Allowance, Completion Bonus 加班津貼,  約滿酬金
  • Attendance Bonus and Performance Bonus 勤工獎金 及表現獎金
  • Medical & Dental Insurance 醫療及牙科保險
  • Continuous staff training & Excellent career development opportunities 有系統員工培訓計劃 和 良好與透明的晉升階梯

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5/F, International Trader Tower, 348 Kwun Tong Road, Kowloon, Hong Kong
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