Canopy
Tricor Staffing Solutions (HK)

Tricor Staffing Solutions - Assistant Leader (Retail / Customer Service / Event)

Entry Level
Hong Kong
Assistant Leader (Retail / Customer Service / Event)
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About Us

TSS (Tricor Staffing Solutions) is an all-round human resources service provider in the areas of Recruitment and Staffing. Our knowledge of local employment regulations, coupled with our recruitment service, enables companies to prosper by removing the burden of administrative tasks and reducing costs and overheads.

Who we're looking for

We are looking for an Assistant Leader that will be seconded from TSS and join our client. Our client is an experiential workshop and cultural museum and actively looking for some experienced individuals with a background in customer service and retail to lead the team. This is a unique role for those who are interested in sharing happiness and bringing positive value to like-minded individuals!

Job Highlights:

- Build your own team at dynamic environment

- Enhance your customer service skill

- Location at Tsim Sha Tsui

What you will be doing in this role
  • Work closely with project management team to ensure & smooth operation and logistics of museum
  • Reported to project manager / leader for day to day operation
  • Take lead to manage and oversee the operation of responsible zones
  • Conduct daily briefing and debriefing to all duty staff to align the same goal and standard
  • Monitor staff performance and take remedy actions in case of any identified issues
  • Handle customer enquiries and complains in timely and proper manner
  • Ensure the team is offering the best class of service to the visitors
  • Solve and escalate problems in order to drive smooth operation within the museum
  • Prepare regular reports and support ad-hoc tasks
  • Attend regular service review meetings to report abnormal findings for improvement
  • Train, guide and support new joiners to easily adapt to new environment
Who you are
  • High diploma or above in any discipline
  • Minimum 2 years of customer service / retail experience with at least 1 year at supervisory level
  • Proficiency in Cantonese, English and Mandarin
  • High flexibility and with strong leadership skill
  • Able to work independently and good at problem solving
  • Passionate about meeting and serving people
  • Energetic, patient and love working with kids
  • Full attendance based on the assigned roster

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5/F, International Trader Tower, 348 Kwun Tong Road, Kowloon, Hong Kong
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