Canopy
TransUnion (HK)

TransUnion (HK) - Consultant, Applications Support

Mid Level
Hong Kong
Consultant, Applications Support
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About Us

Technology and analytics are at the heart of TransUnion. We provide solutions to approximately 45,000 businesses and maintains credit histories on approximately 550 million consumers and businesses worldwide. We are the first credit reporting agency providing consumer credit rating services to its financial institutions in Hong Kong. TransUnion plays an essential role in the financial ecosystem working directly with the leading banks, money lenders and insurers as well as regulators in the market. Backed by our strong global presence in over 30 countries, we are committed to FinTech and RegTech advancement through our leading solutions in analytics and consulting, credit analysis, fraud, portfolio management and customer acquisition.

Who we're looking for

Trans Union (HK) is looking for a Consultant, Applications Support so join the team!

What you will be doing
  • Be a part of the Decisioning Services Professional Services team in Hong Kong providing robust technical application support services to our business
  • Participate in monitoring and maintenance of business applications, production environment and respond to exceptions according to the designated SLAs
  • Manage day-to-day technical service operations, and client requests accordingly
  • Engage with global application support team to resolve technical issues and manage incidents until service resume
  • Conducts problem reviews, root cause analysis with the relevant parties and stakeholders
  • Work closely with stakeholders to forward plan the release windows and cycles across the platform and services to determine release schedule
  • Assist and support users during production implementation and, prepare application system documentations
  • Participates in client on-boarding and service continuity management (BCP drill) activities,
Who you are
  • Degree holder in Computer Science or related technology disciplines
  • 5+ years' experience on application support or application development
  • AWS / Azure cloud platform exposure is a PLUS
  • Solid knowledge and know-how in supporting .NET Framework/Java, enterprise architecture, infrastructure and operation management technology
  • Understand Agile, DevOps, and CI/CD process, tooling and docker technology
  • Solid communication and interpersonal skills in written and spoken English and Chinese
  • Good team player with adaptable and proactive integrity, and acquire collaborative mindset
  • Able to handle multiple tasks, and self-motivated
  • Reliable, intelligent, diligent and good problem-solving skills

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The Gateway, Tower 5, 15 Canton Rd
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