Canopy
The Hive (SG)

The Hive (SG) - General Manager

Mid Level
Singapore
General Manager
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About Us

The Hive is a community of creative freelancers and dynamic entrepreneurs doing amazing things across Asia. We provide collaborative workspaces and an inspiring community for young companies to help them thrive. The Hive network spans Asia from Hong Kong, Singapore, Bangkok, Vietnam and soon to be Australia, Japan and Taiwan.


Who we're looking for

As a General Manager at the Hive, you’ll be responsible for developing, refining and executing growth plans at one of our core locations overseas. This is a key role which will require you to be strategic thinking, hands-on and commercially savvy as you lead a small community and sales team to scale up our business from the top to the bottom line. You will also support the Chief Operating Officer and senior management team in ensuring that all policies, protocols and standards are upheld while working to fulfil the company vision.

What you will be doing

General Management

  • Manage and supervise all properties in your country, driving the team to hit all set targets
  • Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered within the region and ensure that company guidelines and regulations are adhered to
  • Prepare, supervise and manage all financial and backend administrative duties
  • Develop, manage and train junior staff on best practices and ensure all personnel adhere to company wide regulations, procedures and best practices

Operations and Space Management

  • Work with Location Managers and the Community team to ensure that all properties are run successfully, efficiently and are in top condition
  • Coordinate with the people team to track each location’s individual progress and performance based on the Evaluation and Assessment metrics
  • Ensure that all issues are fixed in a timely and cost-effective manner
  • Oversee all maintenance issues

Business Development

  • Be a sales and revenue ‘hunter’, driving growth and ensuring strong profit margins
  • Develop a strong pipeline of potential members and prospective partners, ensuring that all our spaces maintain a 100% occupancy rate at all times
  • Take charge of large deals, leading by example – you should be closing all the time
  • Work with the Community team and the sales department to ensure tours and sales are conducted in the most compelling way
  • Develop strategies to drive sales, increase revenue and interest for our different spaces
  • Oversee and ensure all email enquiries are answered in a timely and professional manner
  • Ensure that all enquiries are followed up, and that negotiations and closure are taking place

Events and Community Engagement

  • Develop, expand and work alongside internal teams to drive community partnerships for your designated country
  • Drive and inspire the team to be active on the community news slack group and to come up with new, fresh and interesting content for Hive Life and Social Media
  • Attend networking events and be the Ambassador of the Hive
  • Work with the team and Head of Events to inspire and drive the planning, execution and monitoring of events and workshops across all locations, providing locialisation support where needed
  • Build, develop and maintain long term relationships with members within our Community

Finance and Administration

  • Work closely with the Finance team and external auditors to ensure the country’s finances are accurate and up to date
  • Review P&L for all locations, and make recommendations for improving revenue, and reducing costs and overheads
  • Produce and submit monthly Manager P&L reports with an overview of revenue,  expenses, operation costs, net profit, issues, concerns, improvements and targets
  • Oversee all invoices and transactions, ensuring all financial data and logs are up to date

Team Management

  • Oversee team performance, morale and achievements and bring to the attention of the management team any high-performers and/or team issues
  • Identify the team’s training needs and suggest to the people team as required
  • Keep track on the team’s ongoing progress, conducting probation and performance reviews
  • Ensure all staff members are professional at all times
Who you are

Experience and requirements

  • University degree holder; business, hotel management or related disciplines preferred
  • Minimum 4-8 years experience in hospitality, retail, startup, coworking or related fields
  • Proven hands-on management experience with a strong track record of exceeding  sales targets
  • Strong and proven commercial acumen with P&L management
  • Possess a strong international background, preferably in the Asia Pacific region working with a diverse team
  • Experience in leading small teams, spearheading growth of top and bottom line performance
  • Natural passion for creative business, entrepreneurship and people
  • Outgoing and naturally good at engaging with customers
  • Polished personal presentation and communication skills
  • Ability to handle pressure, fast thinking with strong attention to detail
  • Fluent in written and spoken English, any additional language is a plus
  • Able and willing to permanently relocate to a country within Asia Pacific

Critical competencies for success

  • It’s all about the people! Working as a leader means always being attuned to people’s needs and always having a customer-centric mindset
  • Multi-tasking should be a breeze for you
  • A natural born charmer, persuasive, logical and thinks out of the box!
  • You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
  • You should be able to translate trends into actionable ways that anticipate customer and market needs
  • Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading our brands message to everyone you encounter

To apply please provide: covering letter, up to date CV, expected salary and availability

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The Hive, New Bridge Road - (59 New Bridge Road, Singapore, 05940)
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