The Hive (HK) - Location Manager

1. Member Experience and Community

• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
• Identify and solve member-related issues to help foster a collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend

2. Business Development, Retention and Sales

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
• Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place

3. Finance and Administration

• Obtain and analyse P&L reports, and conduct variance analysis when required
• Prepare monthly Manager’s Report and share with relevant stakeholders internally
• Prepare monthly invoices and work collaboratively with the Finance Team

4. Building Operations and Management

• Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
• Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
• Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
• Make suggestions to the Projects team regarding maintenance and improvements of the space
• Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth

5. Team Management and Development

• Manage, inspire, support and guide your team to achieve goals
• Identify knowledge gaps, and train and/or arrange training with People Team  when necessary
• Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
• Hold one-on-one meetings with the People Team to track your team members’ individual performance on a monthly or quarterly basis
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes

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