The Hive (HK)- Community Lead

Lead

Hong Kong

Community Lead

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About Us

The Hive provides a second home for all our members – a place where they can thrive. We are Asia Pacific’s largest network of beautiful workspaces, with locations in Hong Kong, Singapore, Thailand, Japan, Taiwan, Vietnam and Australia.

Join our dynamic and highly international team and have the chance to accelerate your personal growth in an entrepreneurial and fast paced environment.

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Who we're looking for

We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence.

A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams.

What you will be doing

1. Member Experience

Develop relationships with members and proactively understand their needs
Solve member-related issues to help foster a collaborative community
Identify opportunities on how the Hive can help achieve members’ goals
Always deliver and ensure a personalised, high-quality member experience
Make recommendations to the Location Manager on how to improve the overall member experience

Sales

Responsible for a variety of membership sales, packages, negotiations and closing of deals

Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
Attend external and internal events and be representative of your location

3. Finance, Administration and Operations

Organise member-welcoming and member move ins/outs
Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
Order pantry supplies in a timely manner
Work with Community Associates to ensure overall cleanliness of the space and venue
Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
Conduct quality control checks and address/solve issues immediately

4. Content and Events

Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
Liaise with Art Department to ensure event collateral are well produced in a timely manner
Ensure calendar and notice boards are always updated
Take ownership of social media pages (IG stories, Facebook posts, etc)
Capture a series of images showcasing the office spaces, events and community for social media
Create engaging content (captions and posts) for social media platforms
Ensure events are consistently promoted in a timely manner

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About you

University Degree holder is an advantage
2+ years experience in customer service, sales, events or related industries
Prior experience in coworking, real estate or startup experience would be an advantage
Must have strong verbal and written communication skills
Exceptional organisational and multitasking skills
Ability to handle pressure and fast thinking
Fluency in English, any additional language is a plus
Proficient in basic computer skills
Outstanding confidence and strong networking skills
Passion for and understanding of the Hive’s mission and values
Curiosity about entrepreneurial communities and startups
The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

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What we offer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hardwork and dedication, becoming part-owner through our share-options programme.

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