The Hive (HK)

The Hive (HK)- Community Lead

Hong Kong
Community Lead
Back to Jobs

About Us

The Hive provides a second home for all our members – a place where they can thrive. We are Asia Pacific’s largest network of beautiful workspaces, with locations in Hong Kong, Singapore, Thailand, Japan, Taiwan, Vietnam and Australia.

Join our dynamic and highly international team and have the chance to accelerate your personal growth in an entrepreneurial and fast paced environment.

Who we're looking for

We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence.

A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams.

What you will be doing

1. Member Experience

  • Develop relationships with members and proactively understand their needs
  • Solve member-related issues to help foster a collaborative community
  • Identify opportunities on how the Hive can help achieve members’ goals
  • Always deliver and ensure a personalised, high-quality member experience
  • Make recommendations to the Location Manager on how to improve the overall member experience
  1. Sales
  • Responsible for a variety of membership sales, packages, negotiations and closing of deals
  • Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
  • Attend external and internal events and be representative of your location

3. Finance, Administration and Operations

  • Organise member-welcoming and member move ins/outs
  • Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
  • Order pantry supplies in a timely manner
  • Work with Community Associates to ensure overall cleanliness of the space and venue
  • Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
  • Conduct quality control checks and address/solve issues immediately

4. Content and Events

  • Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
  • Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
  • Liaise with Art Department to ensure event collateral are well produced in a timely manner
  • Ensure calendar and notice boards are always updated
  • Take ownership of social media pages (IG stories, Facebook posts, etc)
  • Capture a series of images showcasing the office spaces, events and community for social media
  • Create engaging content (captions and posts) for social media platforms
  • Ensure events are consistently promoted in a timely manner

About you
  • University Degree holder is an advantage
  • 2+ years experience in customer service, sales, events or related industries
  • Prior experience in coworking, real estate or startup experience would be an advantage
  • Must have strong verbal and written communication skills
  • Exceptional organisational and multitasking skills
  • Ability to handle pressure and fast thinking
  • Fluency in English, any additional language is a plus
  • Proficient in basic computer skills
  • Outstanding confidence and strong networking skills
  • Passion for and understanding of the Hive’s mission and values
  • Curiosity about entrepreneurial communities and startups
  • The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
  • A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

What we offer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hardwork and dedication, becoming part-owner through our share-options programme.

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
The Hive /MakerHive Kennedy Town, 10/F, CheungHing Industrial Building, 12P Smithfield,
Interested in working at
The Hive (HK)

Related Positions

Spaceship (HK)

Spaceship (HK) - Customer Experience Specialist

Customer Experience Specialist
Hong Kong
Animoca Brands (HK)


Hong Kong
The Hive (HK)

The Hive (HK) - Location Manager

Location Manager
Hong Kong