Canopy
The Executive Centre (HK)

The Executive Centre - System Analyst – Enterprise Applications

Entry Level
Hong Kong
System Analyst – Enterprise Applications
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About Us

The Executive Centre is an innovative, multinational, flexible workspace provider, catering to businesses and individual members from the broadest spectrum, each with unique requirements.

Who we're looking for

We are looking for a System Analyst - Enterprise Applications at The Executive Centre to carry out all administration duties of TEC CRM platform – Salesforce under the supervision of Director – Enterprise Applications, with the goal to ensure smooth running of the application as well as planning, testing and implementation of system enhancement.

What you will be doing
  • In charge of daily operation and support of Salesforce, a cloud-based CRM system
  • Facilitating the enhancement and maintenance of Salesforce
  • Supporting users of Salesforce via ticketing systems & phone calls
  • Carry out system testing and configuration
  • Work closely with users and Salesforce development team members to drive user testing exercises including UAT test plan, Scripts and User Guide etc.
  • Perform trouble-shooting and ongoing application support
  • Working closely with vendors and back-end teams to ensure smooth deployment and implementation
  • Understand users requirements from business perspective, identify potential solutions, document the agreed requirements and follow up on projects to ensure delivery
  • Identifying user workflows and requirements, resolving critical problems, and addressing potential risks of system application
  • Produce reports for senior management to fulfil any ad hoc requirement
  • Preparing training material and providing training to users
  • Assisting on any ad-hoc IT software application related projects (development, optimization and maintenance) as assigned by supervisor
Who you are
  • Diploma or above in Information Systems or similar highly desirable
  • 2- 3 year experience in Salesforce administration
  • Possess strong analytical mindset with high problem-solving skills
  • Good communication skills in English
  • Proficient in written English
  • Good communication skills in Cantonese and Mandarin is a plus
  • Independent, initiative, mature, self-motivated, and result-oriented
  • Candidates with more experience and qualifications will be considered as Senior System Analyst
What we offer
  • Salary and benefits will commensurate with qualifications and experience, but the overall salary package offered will be very attractive

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