Canopy
The Executive Centre (HK)

The Executive Centre - Engagement Manager

Entry Level
Hong Kong
Engagement Manager
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About Us

The Executive Centre is an innovative, multinational, flexible workspace provider, catering to
businesses and individual members from the broadest spectrum, each with unique requirements.

Who we're looking for

As an Engagement Manager interacting with the member base, your role is to provide a level of customer service and face-to-face engagement unsurpassed in the hospitality industry. In every sense, you are the ‘face’ of The Executive Centre for all members, so you must maintain that proactive, professional, innovative, customer service-led persona at all times, to facilitate our individual members and overall community experience.

What you will be doing in this role
  • Maintain a high level of alertness and professionalism throughout the centre by anticipating and responding to guests and potential members’ needs or queries
  • Proactively anticipate and respond to all members’ and guests’ needs or queries
  • Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
  • Manage both office units and telephone systems set up and requests for all members
  • Manage all secretarial, administration, postage, courier or other arrangements for all members as requested. Ensure that all requests are met to the best of your professional knowledge
  • Conduct seamless check in & check out process for all members
  • Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led persona
  • Work on resolving all basic IT issues as occur in the centres; identify and action when you need specific IT support
  • Develop and maintain third party vendor relationships, to further add value to the centre operations and our member’s experience
  • Continually look to create opportunities to up-sell and cross-sell to our members to help drive revenue
  • Supervise and lead the Engagement Associates to ensure that they perform their job duties to a high standard at all times
  • Assist in training of other Engagement team members, sharing knowledge to help with future client interactions
  • Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity
Who you are
  • Client Engagement – deliver quality service and proactively seek to understand clients’ needs
  • Effective Communication – Active listening skills. Ensure feedback is clear and understood and actionable
  • Collaboration – Display cooperative attitude. Support team member and share knowledge in the team
  • Service Revenues – Maximizing service revenue
  • Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able multi-task
  • Grooming - Maintain professional appearance consistently according to the company's standard and guidelines
  • Centre Maintenance – Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members

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