Canopy
The CareVoice (HK)

The CareVoice - Customer Success (Business Development)

Entry Level
Hong Kong
Customer Success (Business Development)
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About Us

The CareVoice is an international Health Insurtech based in Hong Kong and Shanghai driven by the mission of making health insurance more human. At the core of the company mission is CareVoiceOS, the first healthcare operating system for insurers, so that health plans become more tailored, efficient, and compelling. We have over 20 top insurance clients in both China Mainland and the Hong Kong market. 

Who we're looking for

The CareVoice is seeking to appoint an outstanding candidate who will be assisting in developing strategic partnerships with multinational insurance and employer companies in Hong Kong & Greater China. Being an innovative and critical thinker is key to thrive in Hong Kong’s dynamic and fast-growing private healthcare and medical insurance industry. You will be part of an international team, reporting directly to the Director of Customer Success.

What you will be doing

Mission: To establish and manage networks between insurance companies and corporate clients to complement and expand The CareVoice's existing portfolio.

Responsibilities :

  • Raise awareness for CareVoiceOS among health insurance, broker, and employer companies in Hong Kong & Greater China
  • Assists key organisations to drive the successful adoption and onboarding of CareVoiceOS and help customers realize the business
    value of our partnership and offerings.
  • Form relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps Partner with Product, Tech, Marketing, and Sales to manage customer relationships, development of new processes, and their implementation. 
  • Identify and resolve operational and service-related challenges to ensure customer satisfaction. Assess risks at the customer project level to develop and execute risk and contingency management plans 
  • Support all post-sales activities related to account management/relationship: Onboarding for initial implementation, lead on-going strategic discussions, drive valuable adoption, build strong authentic relationships, illustrate and measure the impact
  • Engage in meetings and support on any tasks necessary
  • Daily update project trackers to facilitate internal and external communication
  • Proactively communicate with different stakeholders in projects and customers and manage the progress of multiple projects
  • Development of any Standard Operating Procedures and documents necessary for the company and customers
  • Assist in any ad hoc tasks when assigned

Main outcomes: Drive customer success through Customers’ onboarding, launching, and usage of service.

Who you are

Must:

  • Bachelor’s degree required
  • Experience in a tech related, project management, or customer success role.
  • Excellent verbal and written communication skills in English, Cantonese and Mandarin.
  • Detail-oriented, willing to learn, hardworking, and strong communication and interpersonal skills
  • Works well under pressure and independently, capable to handle multiple tasks with good time management skills
  • Adopts a methodical approach, combined with creativity, determination, and persistence
  • Team player, willing to go the “extra mile” to achieve success

Plus:

  • Professional experience in B2B or B2C sales and/or business development
  • Insurance/brokerage / health-tech experience with an extensive network across the health insurance industry 
  • Experience in a start-up with diversity in cultural background

Key Abilities:

Consulting skills, Strategic Thinking, Strategic Planning, Problem-solving mindset, Negotiation skills, Presentation Skills, Technical Knowledge, Effective communication, Data analytics, Project Management, Strong work ethic, Passionate, Team player

What we offer
  • Competitive salary and bonus schema
  • 20 days holiday/year
  • Premium medical insurance
  • Equity option

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