Synpulse (HK)

Synpulse - Experience (UX) Researcher

Entry Level
Hong Kong
Experience (UX) Researcher
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About Us

Synpulse is an internationally established management consulting company with branches in Europe, United States, Asia Pacific and Australia. We are a valued partner to many of the world's largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business.

Who we're looking for

Synpulse is looking for self-motivated candidates with a pronounced interest in financial services consulting and exceptional interpersonal skills to join our Hong Kong-based team as a Experience (UX) Researcher.

What you will be doing
  • You will be collaborating in a diverse and inclusive team with an entrepreneurial mindset.
  • You will be part of a squad and pair with your peers to create transformative outcomes - from inception to reality.
Who you are
  • Want to transform the future of banking through research
  • Have experience in crafting Personas, customer journey maps and experience design roadmaps.
  • Enjoy communicating user insights to both internal and external stake holders
  • Thrive on conducting and analysing user behaviour through Quantitative and Qualitive surveys
  • Competent in conducting stakeholder, client and user interviews,  field studies, workshops, surveys, one-on-one usability sessions
  • Love conducting and facilitating design thinking workshops
  • Able to understand complex technical and business requirements and incorporate these into research
  • Are happy to mentor and guide less experienced members of the team
  • Can fluently speak and write in English; Cantonese and/or Mandarin are an advantage
What we offer
  • Snacks & Drinks
  • Health Insurance
  • Design Career Path
  • Academy Program with Buddy-Mentor

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Lucky Building, 39 Wellington Street, Central, Hong Kong
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