Spare-It (HK)

Spare-It - Customer Experience & Sustainability Analyst (Internship/Part-Time)

Entry Level
Hong Kong
Customer Experience & Sustainability Analyst
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About Us

Spare-it is a catalyst for sustainability. Grounded in the philosophy that awareness and behavior change can not happen without data. Spare-it helps businesses and universities quantify all kinds of workspace waste (general waste, energy, water, travel...) and encourage employees and students to reduce! Each of us has a role to play and many people are ready to take action, particularly among Millennials and Gen-Z. Spare-it can help leverage this energy and empower employee led initiatives!

Who we're looking for

We are looking to grow the local team with a Customer Experience & Sustainability Analyst to assist in the everyday interactions with the customers, including running the monthly sustainability analysis at the tenant’s workspace. The Customer Experience & Sustainability Analyst should be a process-driven person, as he/she will also be transforming daily tasks into streamlined and automated processes.

Our Customer Experience & Sustainability Analyst will be responsible for understanding the Hong Kong regulations and the Hong Kong policies to become the Sustainability Analyst of Hong Kong. Within this part of the role, he/she should understand and analyze government regulations to brief the team and the customer regarding Hong Kong regulations. Based on performance and availability, we will consider transforming the candidate to a full-time role.

What you will be doing in this role
  • Reporting to the Hong Kong Office General Manager and supporting the local Marketing and Engagement Manager
  • Exploring and collecting relevant trends and news related to waste reduction and sustainability
  • Designing processes to optimize and automate operations
  • Preparing policy reports
  • Visiting customers and generating visit reports
  • Engaging directly with customer contacts
  • Regularly interact with customers and employees to gather inputs and feedback to best processes and interactions to their needs
  • Assist the team in general operational and administrative activities
  • Executing local operational plan for Spare-it in Hong Kong
  • advocate towards our customers for the whole duration of the program to help them achieve the challenge, increase the sustainability culture inside the companies and encourage them as they change their habits.
Who you are

The ideal candidate will have a mix of the following personal and professional characteristics:

  • Motivated to have a positive impact on the planet
  • Process-driven
  • Entrepreneurial mindset
  • Excellent written / verbal communication and presentation skills with keen attention to detail
  • Strong organizational skills and solid project management track record
  • Ability to use project management tools (Google Sheets, Excel, SmartSheets, Trello, Asana, etc.)
  • Strong interpersonal communication and presentation skills to manage client and tenant interactions
  • Ability to use multiple communication channels to interact with the customer (website, social media, email, events/workshops, etc.)
  • Ability to communicate clearly and efficiently in English (written and spoken). Cantonese and/or Mandarin are a plus.
  • Reliable/trustworthy to represent Spare-it
What we offer

Based on performance and availability, we will consider transforming the candidate to a full-time role.

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Hong Kong, Hong Kong
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