Spaceship (HK)

Spaceship (HK) - Customer Experience Specialist (Part time)

Entry Level
Hong Kong
Customer Experience Specialist (Part time)
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About Us

Spaceship strives to innovate current courier practice and helps individuals and small business to book globalcourier service in seconds. We provide the best user experience and optimize the logistic process with datatechnology and automation.

Who we're looking for

Who we're looking for

We're looking for a Customer Experience Specialist to join our team at Spaceship!

What you will be doing
  • Answer customers phone and online enquiry, provide suggestions to their logistics issues and teach them how to use Spaceship online booking platform
  • Understand current logistic practices and offer shipment advice to users
  • Assist the operations team to handle clients problems and requests
  • Follow up customer orders and shipment progress
  • Provide insights and suggestions for optimising sale conversion
  • Suggest solutions to improve operation process
  • Setup and monitor the customer feedback loop for business growth
Who you are
  • High Diploma or Degree Holder
  • Good telephone manners and communication skills
  • At least 1-2 years of working experience in e-commerce/logistics/banking/financial industry
  • Experience in using Intercom, Zendesk or related customer service tools
  • Good command of spoken and written Cantonese & English; proficiency in Putonghua is an advantage
  • Strong problem-solving & multi-tasking skills
  • Self-motivated, responsible and able to work under pressure
What you'll get
  • Experience building an innovative product
  • Unlimited learning opportunities
  • High ownership of your projects
  • Fun work environment
  • A great team who will fight beside you to accomplish the goals

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No. 19 Science Park West Avenue Hong Kong Science Park
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