Canopy
Spaceship (HK)

Spaceship (HK) - Customer Experience Specialist

Entry Level
Hong Kong
Customer Experience Specialist
Back to Jobs

About Us

Spaceship strives to innovate current courier practice and helps individuals and small business to book globalcourier service in seconds. We provide the best user experience and optimize the logistic process with datatechnology and automation.

Who we're looking for

Who we're looking for

We're looking for a Customer Experience Specialist to join our team at Spaceship!

What you will be doing
  • Answer customers phone and online enquiry, provide suggestions to their logistics issues and teach them how to use Spaceship online booking platform
  • Understand current logistic practices and offer shipment advice to users
  • Assist the operations team to handle clients problems and requests
  • Follow up customer orders and shipment progress
  • Provide insights and suggestions for optimising sale conversion
  • Suggest solutions to improve operation process
  • Setup and monitor the customer feedback loop for business growth
Who you are
  • High Diploma or Degree Holder
  • Good telephone manners and communication skills
  • At least 1-2 years of working experience in e-commerce/logistics/banking/financial industry
  • Experience in using Intercom, Zendesk or related customer service tools
  • Good command of spoken and written Cantonese & English; proficiency in Putonghua is an advantage
  • Strong problem-solving & multi-tasking skills
  • Self-motivated, responsible and able to work under pressure
What you'll get
  • Experience building an innovative product
  • Unlimited learning opportunities
  • High ownership of your projects
  • Fun work environment
  • A great team who will fight beside you to accomplish the goals

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.
Next

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.
Next

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Next
Success! Your application is on it's way
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
No. 19 Science Park West Avenue Hong Kong Science Park
Interested in working at
Spaceship (HK)
?

Related Positions

Meltwater (HK)

Meltwater (HK) - Client Success Account Manager (Hong Kong, Macau and Taiwan)

Client Success Account Manager (Hong Kong, Macau and Taiwan)
Hong Kong
LYNK Global (HK)

LYNK Global (HK) - Analyst/ Associate Client Solutions - Connections (Mandarin & English)

Analyst/ Associate Client Solutions - Connections (Mandarin & English)
Hong Kong
4HK Limited (HK)

4HK Limited (HK) - Digital Account Executive

Digital Account Executive
Hong Kong