Societe Generale (HK)

Societe Generale (HK) - Voice & Recording Engineer

Mid Level
Hong Kong
Voice & Recording Engineer
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About Us

Societe Generale is one of the leading financial services groups in Europe. Based on a universal banking model, the Group combines financial strength with a strategy of sustainable growth, putting its resources to work to finance the economy and its clients’ projects.

With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ over 9,000 employees in the region. Our expertise here ranges from corporate and investment banking to asset management, securities services, global transaction banking and specialised financial services.
exploration and implementation of cutting-edge technologies and ideas, with a flat management structure.

Who we're looking for

We are looking for a Voice & Recording Engineer to join our Societe Generale team in Hong Kong!

What you will be doing

You will be on boarded in the Digital Workplace Services that develops and maintains end user services (Desktop, collaboration). The department is composed of 20+ Administrator using Agile framework

We are looking for an experienced Voice and market telephony engineer at Associate level, with experience in Skype telephony, operations, market telephony and exposure to projects in a large scale infra environment. Who has a strong technical background in Voice technologies, Recording platforms (Nice, Verba) and exposure to market telephony (IP Trade, BT, Etrali, IPC). To provide Support and deliver Unified collaboration deliverables prioritized by the product owner.

The successful candidate should be able to demonstrate an understanding of ITIL practices, be familiar with change management processes and Agile methodology.  Candidate with more than 8 years relevant experience may be considered at Vice President level.  

Main responsibilities of the team:

  • Support production platforms across all products under the department’s responsibility (include Support, Weekend operation)
  • Plan and deploy upgrades to fulfil compliance, security or capacity requirements
  • Design, test and implement news solutions for product under its direct responsibility
  • Work in close relationship with other IT teams to ensure client requirement and expectation are mutually agreed
  • Deliver continuous improvement of the products under its direct responsibility (efficiency, new features, self-service)

As a member of team within an Agile framework, it is expected from the candidate to have a strong willingness to learn about new technologies, new way of working and share his own experience/knowledge as required by the team to deliver the product. In a self-managed environment, high degree of autonomy, responsibility and collaboration are also required.

Who you are
  • College degree such as Computer Science or Computer Engineering
  • 5+ years of experience as a Voice Administrator
  • 5+ years of experience on Market telephony administrator  
  • Experience with an Agile framework employing SCRUM methodology would be a plus
Operation Skills
  • Strong written and oral communication skills a must; can present formally or informally
  • Not afraid to raise issues and drive change to remove impediments from the teams
  • Care about learning new things and improving existing challenges
  • Has a passion to share knowledge amongst the community.
  • Ability to work in a multicultural environment
  • Sound experience on voice telephony (Skype, Cisco), Video infrastructure (VCS-C, Pexip)
  • Experience with administering Market Telephony infrastructure (IPTrade, BT, IPC, Etrali)
  • Experience administering Recording infrastructure (Nice, Verba…)
  • To ensure Compliance standards and guidelines on Voice recording and data retention policies are followed and implemented on a regular basis.
  • Ability to perform quarterly supervision on Voice recording related controls and ensured that the controls are completed before deadline dates.
  • Ability to proposed automation process that can improve and satisfy Compliance controls and guidelines
  • Demonstrate a basic working knowledge of applicable Banking Compliance regulations, industry trends, and ability to understand its applicability to risk management strategies.
  • Ability to work independently with Compliance on the implementation of Voice recording solutions.
  • Strong interpersonal skills - ability to communicate well in a team environment.
Behavioral Skills
  • Client - Client focus: I nurture a long-term relationship with the clients/internal partners
  • Team Spirit - Open mindset/Respect: I listen and share my views and my expertise in an open mode
  • Innovation - Technology: I include technological breakthroughs in the strategies implemented
  • Responsibility - Empowerment and Accountability: I give resources and autonomy to make decisions
What we offer

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

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Level 34, Three Pacific Place No. 1 Queen’s Road East
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