Canopy
Societe Generale (HK)

Societe Generale (HK) - Desktop Support Engineer (6-month Agency-temp contract)

Entry Level
Hong Kong
Desktop Support Engineer
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About Us

Societe Generale is one of the leading financial services groups in Europe. Based on a universal banking model, the Group combines financial strength with a strategy of sustainable growth, putting its resources to work to finance the economy and its clients’ projects.

With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ over 9,000 employees in the region. Our expertise here ranges from corporate and investment banking to asset management, securities services, global transaction banking and specialised financial services.
exploration and implementation of cutting-edge technologies and ideas, with a flat management structure.

Who we're looking for

We are looking for a Desktop Support Engineer to join our Societe Generale team in Hong Kong!

What you will be doing
  • Base on priority, resolve cases assigned by other teams.
  • Open and update cases on the ticket system and keep clients well informed.
  • Monitor and review unassigned requests escalated by other teams.
  • Handle Desktop PC/Mobile requests.
  • Handle Presentation/Video Conference/Town hall Setup requests.
  • Handle User Relocation requests.
  • Handle new hardware & equipment setup
  • Log all hardware changes on the asset management system.
  • Keep track of Hardware & Accessories Inventory.
Who you are
  • Diploma holder or above of Computer Science/Information Systems or related disciplines
  • At least 2 years hands on experience in a helpdesk or desktop support positing
  • A team player, responsible, committed, customer-oriented, with positive and proactive mindset
  • Able to follow process and procedure and has strong willingness to learn
  • Able to work in shift and rotation base. (Monday to Friday, shifts from 6:00 am to 3:00pm, 7:00 pm to 4:00pm, 8:00am to 5:00pm, 10:30am to 7:30pm); occasionally work on weekend stand-by (Sunday 4:00pm to 7:00pm)
  • Excellence in communication skills and fluent in English (listen, written, oral) is required

Behavioral Skills
  • Client - Client focus: I nurture a long-term relationship with the clients/internal partners
  • Team Spirit - Open mindset/Respect: I listen and share my views and my expertise in an open mode
  • Innovation - Technology: I include technological breakthroughs in the strategies implemented
  • Responsibility - Empowerment and Accountability: I give resources and autonomy to make decisions
What we offer

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

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