Canopy

Snapask - Senior Customer Operations Manager

Mid Level
Hong Kong
Senior Customer Operations Manager
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About Us

At Snapask, we are changing the way you learn, and for students all over the world. We are on a mission to maximize human learning ability with personalization.

Who we're looking for

If you are good with numbers, a solid track record on achieving business goals with creative methods, more importantly, strong passion in changing the way of education, we would like to meet you!

What you will be doing in this role:
  • Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders
  • Onboard both Tutors and Students by setting their tutorial and usage behavior
  • Ensure that customer inquiries and issues are promptly and adequately resolved in the local and global market
  • Manage your leading projects and relevant stakeholders to create more values towards Snapask users
  • Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience
  • Good analytical skills to monitor database for supply and demand insights
  • Drive student’s and parent’s purchasing behaviours by understanding the ideal customer profile and the buyer’s journey
About you:
  • At least 4 years of experience relevant to the sales and customer relations (with start-up would be a plus)
  • Be able to empathise with others and imagine what it’s like being in another person’s shoes
  • Be detail-oriented, proactive and have the drive to meet the needs of those around you
  • Able to communicate effectively in spoken and written English and Mandarin Chinese. (A third language a plus)
  • Good with numbers and be equipped with a growth mindset
  • Have a high ownership of tasks, projects, and initiatives to constantly improve our product

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13/F Fontaine Building, 18 Mody Road,
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