Canopy

Snapask (HK) - Customer Success Manager

Mid Level
Hong Kong
Customer Success Manager
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About Us

At Snapask, we are changing the way you learn, and for students all over the world. We are on a mission to maximize human learning ability with personalization.

Who we're looking for

You’ll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask’s products and services in the global market.

What you will be doing in this role
  • Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders
  • Onboard both Tutors and Students by setting their tutorial and usage behavior
  • Ensure that customer inquiries and issues are promptly and adequately resolved in the local and global market
  • Manage your leading projects and relevant stakeholders to create more values towards Snapask users
  • Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience
  • Good analytical skills to monitor database for supply and demand insights
  • Drive student’s and parent’s purchasing behaviours by understanding the ideal customer profile and the buyer’s journey

Who you are
  • At least 4 years of experience relevant to the sales and customer relations (with start-up would be a plus)
  • Be able to empathise with others and imagine what it’s like being in another person’s shoes
  • Be detail-oriented, proactive and have the drive to meet the needs of those around you
  • Able to communicate effectively in spoken and written English and Mandarin Chinese. (A third language a plus)
  • Good with numbers and be equipped with a growth mindset
  • Have a high ownership of tasks, projects, and initiatives to constantly improve our product

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