Snapask (HK) - Customer Success Manager

Mid Level
Hong Kong
Customer Success Manager
Back to Jobs

About Us

At Snapask, we are changing the way you learn, and for students all over the world. We are on a mission to maximize human learning ability with personalization.

Who we're looking for

You’ll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask’s products and services in the global market.

What you will be doing in this role
  • Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders
  • Onboard both Tutors and Students by setting their tutorial and usage behavior
  • Ensure that customer inquiries and issues are promptly and adequately resolved in the local and global market
  • Manage your leading projects and relevant stakeholders to create more values towards Snapask users
  • Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience
  • Good analytical skills to monitor database for supply and demand insights
  • Drive student’s and parent’s purchasing behaviours by understanding the ideal customer profile and the buyer’s journey

Who you are
  • At least 4 years of experience relevant to the sales and customer relations (with start-up would be a plus)
  • Be able to empathise with others and imagine what it’s like being in another person’s shoes
  • Be detail-oriented, proactive and have the drive to meet the needs of those around you
  • Able to communicate effectively in spoken and written English and Mandarin Chinese. (A third language a plus)
  • Good with numbers and be equipped with a growth mindset
  • Have a high ownership of tasks, projects, and initiatives to constantly improve our product

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
13/F Fontaine Building, 18 Mody Road,
Interested in working at
Snapask (HK)

Related Positions

foodpanda - Customer Service Specialist (Part-time / Freelance)

Customer Service Specialist (Part-time / Freelance)
Hong Kong

Lane Crawford - Assistant Personal Stylist

Assistant Personal Stylist
Hong Kong

Lane Crawford - Store Assistant

Store Assistant
Hong Kong