SleekFlow (HK) - Customer Support Speacialist (SaaS)

Entry Level

Hong Kong

Customer Support Specialist (SaaS)

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About Us

SleekFlow powers the future of e-commerce, featuring an omnichannel social commerce platform that enables full conversational journeys across SMS, live chat on websites, and popular social and messaging applications.

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Who we're looking for

Join a Series A tech startup backed by leading investors such as Alibaba and Tiger Global that is growing exponentially month after month! We provide equity options to every member of the team to grow with the company. If you think you're ready to take a bigger role, come join us!

What you will be doing

As a Customer Support Specialist at SleekFlow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow SleekFlow to optimize the platform for customers worldwide.

Junior to Mid Level
Prior Experience in SaaS/ Software Industry is preferred
Language: English, Mandarin & Cantonese
Location: Hong Kong

Responsibilities

Complete a comprehensive training program to prepare for responding to live customer issues.
Handle incoming enquiries via emails, calls and chats in a professional manner.
Use your deep SleekFlow product knowledge to resolve client-related issues.
Communicate with Product, Sales and Marketing teams to convey client feedback and sentiments.
Maintain a good relationship with customers.
Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements

Who you are

Fluent in English and Cantonese and /or Mandarin being useful
Prior experience with CRM preferred
Ability to learn, adapt and thrive quickly in a dynamic environment
Comfortable to engage with a diverse array of customers
Problem solving and critical thinking with detail oriented
Strong stakeholder management and communication skills (written & verbal)
Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel.
Team player with the desire to try new ideas in order to achieve greater levels of success

What we offer