Pickupp (HK)

Pickupp (HK) - Customer Service Associate

Entry Level
Hong Kong
Customer Service Associate
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About Us

Pickupp is redefining logistics in Asia. We are Asia’s leading logistics technology delivery platform that is dedicated to supporting 10,000+ businesses with same day and next day deliveries. We are headquartered in Hong Kong with offices in Singapore, Malaysia, and Taiwan.

We connect businesses to a fleet of independent delivery agents including walkers, scooters, vans, trucks to deliver anything, anytime, anywhere at a fraction of the cost. Our team is entrepreneurial and passionate, with vast experiences including fast growing tech giants (eg. Uber). Our investors in recent rounds of fundraising include Alibaba, Cyberport, SparkLabs and more

Who we're looking for

Pickupp is hiring a Customer Service Associate to support our fast growing logistics tech business in Hong Kong. This role will focus on building and executing the customer services and support function for our merchants, delivery agents and recipients.

The right candidate should be comfortable with an “all hands on deck” and fast paced environment. If you have the passion and collaborative spirit to build this exciting business, come join us!

What you will be doing
  • Deliver accurate & complete information to our customers by answering any & all inbound enquiries in a timely & empathetic manner.
  • Resolve any issues faced by customers promptly with necessary follow-ups to ensure absolute resolution.
  • Provide scalable & workable solutions to any issues faced.
  • Consistently meet customer service excellence KPIs (CSAT, Average Response Time, Average Resolution Time, First Call Resolution, Abandon Rate, etc).
  • Contribute to the design & execution of support logic, standard responses, processes & KPIs.
  • Be able to multitask on various system whilst handling live chat, emails and calls.
Who you are
  • Bachelor’s Degree or above.
  • Fluent in written and spoken English and Chinese (Cantonese)

  • 0-2 years of relevant experience.

Good to have:

  • Proven customer service experience across various channels (live chat, email, phone)

  • Self-starter with a strong sense of urgency & consistent follow through on tasks.
  • Natural passion for helping others and creating experiences that exceed a customer’s expectations. 

  • Natural tendency to remain calm, collected and empathetic under pressure.
  • Good multitasking & time management skills.

  • Ability to troubleshoot problems & find resolutions quickly and accurately.
  • Ability to work on shifts, weekends and public holidays.
  • Ability to manage irate customers.
What we offer

Salary Expectations

  • HK$14,000 - HK$17,000 /month

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Harbour Centre Block 1, 1 Hok Cheung St
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Pickupp (HK)

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