Canopy
OneDegree (HK)

OneDegree (HK)- IT Support Engineer

Entry Level
Hong Kong
IT Support Engineer
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About Us

OneDegree is a technology company that aims to be the next-generation insurance industry leader in Asia; it is one of the few digital insurer candidates in Hong Kong with fully digitised insurance process end-to-end. It also collaborates with global leaders in the insurance and health sectors to deliver new technology and user experience. OneDegree is wholly owned subsidiaries of AI Financial Technology Holding Company, which is currently listed among top 4 in Cyberport’s Hall of Fame in accumulated funding.

Come join us in building the future of insurance!

Who we're looking for

We are looking for an IT Support Engineer at OneDegree to monitor and maintain servers and network in the office. You will need to install and configure computer systems, diagnose hardware and software failures, and resolve technical and application issues. If you are self-motivated and a good team player, come and join our team!

What you will be doing
  • Installing and configuring computer hardware, operating systems and applications
  • Taking our employees through a series of actions, either face-to-face or remotely, to help with setting up software or resolve issues
  • Troubleshooting our system and network problems, diagnosing and solving hardware or software faults
  • Writing procedural documentation and reports
  • Following diagrams and written instructions to set up a system or repair a fault
  • Setting up new employees' accounts and computer
  • Responding within agreed time limits to call-outs
  • Identifying and managing the priority of multiple pending cases at once
  • Rapidly establishing a good working relationship with colleagues, such as software developers
  • Supporting the roll-out of new applications
  • Performing ad-hoc assignments as required
Who you are
  • Bachelor’s degree in Information Technology or Computer Science
  • Able to work independently with minimal supervision
  • Team player, self-motivated, able to work under pressure and meet tight deadline
  • Proven work experience as an IT Support Engineer. Fresh Graduate is also welcome!
  • Knowledge of web services, API, and IP-based protocols
  • Knowledge of computer hardware and networking systems
  • Good interpersonal and time management skills
  • Ability to troubleshoot complex hardware and software issues
  • Excellent written and verbal communication skills
  • Ability to think critically
More about us
  • Fast-growing insurtech startup in Hong Kong
  • Young and energetic team
  • Flat organization structure
  • Opportunities to grow and shine!

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20/F, 天星中心35 Hung To Rd, Kwun Tong, Hong Kong
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