Canopy

OneDegree - Customer Care Associate

Entry Level
Hong Kong
Customer Care Associate
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About Us

OneDegree is a technology company that aims to be the next-generation insurance industry leader in Asia; it is one of the few digital insurer candidates in Hong Kong with fully digitised insurance process end-to-end. It also collaborates with global leaders in the insurance and health sectors to deliver new technology and user experience. OneDegree is wholly owned subsidiaries of AI Financial Technology Holding Company, which is currently listed among top 4 in Cyberport’s Hall of Fame in accumulated funding.

Come join us in building the future of insurance!

Who we're looking for

Join OneDegree Customer Care team and make difference to Insurance industry. This is an opportunity to become an early and critical member of a rapidly growing startup. We are looking for a Customer Care team member to support us in a fast-paced environment with being attentive to details and good problem-solving skill.

What you will be doing in this role:
  • This role is critical to our companys mission, as you will be the main point of contact for our customers and provide world class customer service
  • Communicate with customers via social media, email, chat and phone
  • Provide accurate product/marketing/account information to customers to resolve their issues
  • Set up processes for assembling customers feedback and communicating this with our product team to improve OneDegrees insurance experience
  • Help write educational content and FAQ sections
  • Build and scale a new team that owns the customer experience and works to exceed their expectations
  • Provide support to other team, including claims policy admin, account management and product development
  • Non-Selling and no cold/warm call required
  • 5-day week, Night and Holidays shift is required, flexible working hours and location
About you:
  • Have working experience in customer support or customer-facing role
  • Experience in General insurance industry or passed IIQE paper 1 2 will be an advantage
  • Excellent communication skills, good command of both written and spoken Cantonese and English. Mandarin is an advantage.
  • Excellent written manners in both English and Chinese
  • PC literate and able to type fast in both English and Traditional Chinese
  • Well organised and good time management skills. Ability to streamline processes and prfioritize issues, support multiple tasks and be responsive
  • Customer-focused. Understand client pain points, communicate their concerns internally, and influence our product
  • Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn
  • Self-starter and good team player. Curious and interested in technology and new products
  • Bonus: more experienced candidates will be considered as Manager, Customer Care
  • High school certification or above, university degree preferred. Fresh graduates are also welcome
What we offer:
  • Competitive salary and equity package in a fast-growing start-up
  • An entrepreneurial, international and highly motivated team with a flat hierarchy
  • Great working atmosphere in a supportive and fast-paced environment
  • A team that will constantly challenge you and help you reach your highest potential

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20/F, 天星中心35 Hung To Rd, Kwun Tong, Hong Kong
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