Canopy

OlaTech - Operation and Customer Experience Specialist

Entry Level
Hong Kong
Operation and Customer Experience Specialist
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About Us

Ola.Tech is a technology startup for electronics second life by using AI and blockchain technology to automate and audit diagnostics, donation, trade-in, and data wiping. Our mission is to maximise reuse and recycle of electronic devices, with a complete device certification platform. We help the community on recycling electronic devices in a simple, secure and sustainable way. We work with corporates to help manage their idle electronic devices for environmental sustainability.

Who we're looking for

You are a detail minded person with growth mindset who has prior experience in operation management. We are launching our marketplace for refurbished tech products and seeking fora talent to automate and streamline both online and offline operation process through cloud technology.

What you will be doing in this role:
  • Automate and streamline our marketplace operation for both online and offline logistics
  • Handle customer enquiry and provide the best shopping experience for our customers
  • Automate the customer experience process by implementing chatbot function on WhatsApp and Facebook Messenger
  • Take care of order management and fulfillment
  • Familiarize with different e-commerce tools, such as WooCommerce and Xero, to handle order fulfillment, shipping logistics and accounting task
  • Identify key operation and sales metrics to analyze marketplace performance
  • Support digital marketing team to drive sales through social media
  • Manage social media platforms and content marketing to align with SEO best practice
  • Experience in social media platform advertising, such as Facebook, is a plus
  • Knowledge of HTML, CSS, JavaScript- Work with web developers to implement and improve marketplace front end and backend development
About you:
  • Easily learn new technologies, languages or frameworks and put it to use quickly
  • Self-identify the gaps in your skills and your team’s skills and fill them in a short time
Why work with us:
  • Work with talented, energetic and fun co-workers in different background
  • Learn how to run a startup business in short period of time
  • Empower you to work with your own ideas
  • External training budget and books coupons on Amazon – be constantly learning
  • Great hand-crafted coffee by our co-founder
  • Firechat with co-founders during happy hour
  • We offer company share if you can prove you are the outperformer

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318A, InnoCentre, 72 Tat Chee Avenue, Kowloon Tong, HK
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