OFX - Client Due Diligence Specialist

Entry Level
Hong Kong
Client Due Diligence Specialist
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About Us

We’re OFX, a global provider of online, international payment services for our personal, business and partner customers. Founded 20 years ago and headquartered in Sydney, OFX has grown to become a truly global company. We’re now trusted by customers all around the world and have grown to over 350 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: ‘OFX’)

Who we're looking for

We are currently looking for a Client Due Diligence Specialist to assist the global client-obnboarding teams by performing initial KYC assessments and screening for new-to-OFX clients, ensuring smooth transition between online registration and full verification, and by performing ongoing due diligence for existing clients.

The Client Due Diligence Specialist is a part of the Asia Pacific due diligence function based in Sydney and Hong Kong, and reports to the Senior Due Diligence Specialist based in Hong Kong.

What you will be doing

Due diligence

  • Perform initial client onboarding Due Diligence:

- Consumer Client types sourced across global OFX jurisdictions (Australia, New Zealand, US, UK, Canada, Hong Kong, Singapore).

- Corporate Client types across the Asia Pacific (Australia, New Zealand, Singapore and Hong Kong). Companies, Trusts, Partnerships, Associations, Charities, Government Entities, Co-operatives, Managed Funds and offshore entities.

- Act as back-up resource extending coverage to Corporate clients being onboarded in other jurisdictions (UK, US, Canada).

  • Perform Enhanced Customer Due Diligence (ECDD), including AML/CTF checks /KYC analysis to ensure OFX fully understands our clients, their needs and payment flows.
  • Perform Client and payment screening /monitoring activities – (Specifically but not limited to - PEP/Sanctions/Fraud alerts). Analyse and clear false positives as well as escalate cases according to set procedures where appropriate.
  • Perform ongoing client due diligence (OCDD) activities, including periodic refreshes of OFX knowledge of its client base and remediation activities if required.


  • Act as an advisor to the OFX Sales and Operations Teams based in Hong Kong and in Singapore to aid understanding of due diligence requirements. Communicate due diligence expectations to clients/OFX relationship managers and assist with associated queries (phone and email).

Key stakeholders and collaboration

  • Coordinate with Due Diligence teams located globally to provide seamless, speedy and compliant service for OFX clients.
  • Coordinate with the relevant regional Compliance Departments for approvals and escalations as well as working with the settlements, operations and Legal Departments and other internal units for escalations /approvals as required.
  • Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic, business and operational plans.
  • Act as an ambassador for and always promote the best interests of OFX, including the promotion of OFX company values.
Who you are

Knowledge, skills, experience

  • 1+ Years’ experience in Client Due Diligence (CDD), ECDD and fulfilling AML/CTF requirements.
  • 1+ Years’ experience in Sanction screening.
  • Sound Knowledge of relevant AML/CTF regulations in Hong Kong and Singapore.
  • Language skills - Fluency in Cantonese and English.
  • Risk-focused mentality – people, company & customer.
  • Able to handle a high volume of work and multi-task, maintaining accuracy.
  • Ability to build and sustain effective relationships across varied levels locally, regionally and globally.
What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges

Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there’s always a colleague to help

  • We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of channels and awards
  • Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually
  • Always keep learning. Drive your own learning with LinkedIn learning, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning
  • We take pride in having a work/life balance and flexibility; we encourage employees to work productively and efficiently. Our OFXers enjoy Birthday leave to celebrate their birthday however they choose
  • Our Good Vibes employee-led committees organise events to keep our employees engaged inside and outside the office. Whether it’s participating in our weekly yoga class (now also online), office happy hours, end of year celebrations. Our team wants you to feel welcome!
  • We have some great perks. On-site barista, fresh fruit, showers with towel service

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