Nixplay (HK)

Nixplay - E-Commerce Operations Manager

Mid Level
Hong Kong
E-Commerce Operations Manager
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About Us

Nixplay is a vibrant, energetic Hong Kong-based multinational company who design, develop and manufacture digital signage and photo frames. Under the NIX, Nixplay & Nixplay Signage brand, we sell in the US, UK, Canada and EU.

Who we're looking for
  • We're looking for an E-commerce Operations Manager to join our Hong Kong based E-commerce Team. Working closely with the Senior Managers, the objective is to optimize and scale the Operations to meet the increase in sales and marketing efforts through our major E-commerce Sales Channels for all the markets.
  • This is a very diverse and hands on role which will allow the right candidates to focus on various aspects of e-commerce management and operations optimization while working with the biggest e-commerce platforms across the globe.

What you will be doing
  • Learning the ins and outs of the major sales channels to help troubleshoot issues and create opportunities that might not have otherwise surface.
  • Manage various KPI's of different sales channels like Walmart, Best Buy, Amazon, Pricefalls & Newegg.
  • Liaise with the Customer Support team in Philippines, to guide them through any Operational challenges.
  • Manage the existing work flows for E-commerce Operations and suggest solutions to streamline them.
  • Working closely with various channels, identify any upcoming initiatives or opportunities.
  • Contribute ideas, input and feedback for managed channels to improve all aspects.

Who you are
  • Bachelor in Business, Logistics, Marketing or related field. Can be exempted if relevant experience in related fields.
  • 5-8+ years of experience in E-commerce Operations and experience in Project Management.
  • Analytical and able to drive analysis based on facts and performance data to deliver improvements. Microsoft Excel proficiency in required.
  • Experience in compiling operational reports and analysing trends.
  • Excellent problem-solving skills.
  • Strong interpersonal skills – proven ability to build and expand relationships (internal / external).
  • Creative, internet-obsessed, technologically savvy and intellectually curious to learn new skills to support the team
  • Experience with the Amazon & Shopify Platform is an advantage but not a requirement.
  • Fluent in English, written and spoken.

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7/F Wayson Commercial Building, 28 Connaught Road West
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