Canopy
Network Guard (HK)

Network Guard - UX Researcher

Mid Level
Hong Kong
UX Researcher
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About Us

At Network Guard , for more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Who we're looking for

We’re looking for a UX Researcher. Do you believe in a user-centered design approach to crafting delightful and memorable experiences and are obsessed with user behaviors, personas, needs, and motivations?

If so, and you work with unbiased actionable insights and dedicated research methods to find out what your customers want, we would love to talk to you.

What you will be doing

Responsibility:

  • Search and destroy customer and user experience pain points. We need you to solve the toughest end-user requirements by discovering exactly what they need, eliminating guesswork and unfounded assumptions.
  • Use data analytics to inform your hypotheses and validate your actionable insights.
  • Add valuable, actionable, and unbiased insights into our design processes and enable all departments to use and support them for our website, our apps for 7 platforms, app-store listings, partner platforms and websites, and more.
  • Champion and implement various research methods to uncover problems and opportunities.
  • Deliver UX and heuristic/usability analysis, using appropriate methodology and techniques.
  • Conduct end-to-end user testing. Plan, recruit, and report, using qualitative and quantitative research methods, to produce high-value actionable insights.
  • Create and define user personas and embed them throughout the whole organization.
  • Conceive of hypotheses and ideas for split-tests to improve conversion funnels and user engagement.
  • Create and manage the actionable insights repository.
  • Run internal stakeholder workshops to gain context, educate, and build consensus.
  • Partner with product designers, creative & brand designers, video team, and various other departments of the business to deliver end-user insights.
  • Be responsible for timely, top-quality delivery.
Who you are

Requirements:

  • Extensive and proven UX research experience, including heuristic and usability analysis, user testing, qualitative and quantitative methodology.
  • An outstanding portfolio showcasing world-class research and synthesis of findings and insights, including a foundation in various methodologies and techniques.
  • Excellent research skills with in-depth knowledge of heuristic and usability analysis, user testing, workshops, card sorting, and customer interview/inquiry techniques for digital products.
  • Good experience with split (A/B) testing to increase sales conversion rates.
  • Expert proficiency in research methodology and relevant tools for sharing findings and insights.
  • Excellent communication and problem-solving skills.
  • Excellent command of the English language.
  • You’re great at collaborating with people across several backgrounds and cultures towards a singular goal or vision.
  • Able to take direction and execute projects; deliver impeccable projects on deadline.
  • Excellent organizational and time management skills.
  • Confident but willing to learn. You give and receive constructive criticism well. We want to learn with you and from you.
  • Based in either Singapore or Hong Kong and willing to travel between the two locations when required.
  • Comfortable communicating with data analysts on analytical topics.

Beneficial to have:

  • UX design expertise and experience.
  • Service and/or customer experience design expertise.

Ideal Profile:

  • Are a master researcher. You can confidently assess current strengths and weaknesses combined with overall business strategy and turn that into high-impact actionable user insights.
  • Excel at and enjoy stakeholder management. You’re excited to work with colleagues across functions to bring out everyone’s best thinking, and you can communicate your research findings in a way that inspires your colleagues to join you in solving user challenges.
  • Have held a UX researcher role at a globally-recognized organization and love gaining a deep understanding of its customers.
  • Are the voice of the brand’s users and customers.
  • Are data-driven. You understand what drives sales and increases customer retention, and you design relevant research initiatives to uncover high value user insights.
  • Have an intuitive understanding of how people think and make decisions.
  • Pride yourself on being organized and can deliver on tight deadlines.
  • Demand excellence, have great attention to detail and take pride in the quality of your work.
What we offer
  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with breakfast foods, fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities

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