Network Guard (HK)

Network Guard (HK) - Senior Network Engineer

Entry Level
Hong Kong
Senior Network Engineer
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About Us

At Network Guard , for more than 11 years, we’ve paved the way towards a more private and secure digital world. We’re a global SaaS company and an industry leader in cybersecurity. Millions of consumers worldwide use our internet privacy and security products every day.

Who we're looking for

Network Guard (HK) is looking for an Senior Network Engineer to join the team!

What you will be doing
  • Providing escalations support to our operations service desk for issues they have trouble solving independently
  • Providing engineering support such as advice, technical reviews, architecture analysis, and more to other operational teams
  • Specializing in one or more core services in order to provide in-depth analysis, escalation support, and insights into service operations and issues
  • Being the conduit for requirements for new operational tooling from other operational teams, and translating those requirements into technical requirements our development teams can understand/execute on
  • Analyzing and troubleshooting various operational problems surrounding VPN operations, such as streaming issues, content unblocking, speed and quality issues, and more
  • Having an in-depth understanding of the operational technologies and metrics that help us measure quality, speed, user experience, and more, and making solid recommendations when we’re missing those metics
  • Understanding, analyzing, and explaining the way data flows through our operational systems from customer to destination
  • Building and maintaining a solid monitoring capability for operational metrics and alerting
  • Leading or joining project teams to execute specific operational changes or deployments
  • Mentoring and coaching junior engineers and engineers/analysts from other operational departments
Who you are

Advanced-level technical knowledge in:

  • Deep packet analysis
  • Networking and internet protocols, including TCP/IP, DNS, HTTP, and more
  • Border/Exterior routing protocols such as BGP
  • Wide area networks, SD-WAN, or similar technologies
  • Local area network technologies and protocols such as ARP
  • Wireshark
  • Netflow/sFlow or similar technologies
  • Network capacity planning/engineering
  • Troubleshooting
  • Escalation Engineering
  • Monitoring/Analysis tools
  • Creating/Documenting IT Architectures
  • Systems Architectures and Design
  • Creating dashboard using time-series-databases
  • Responding to incidents
  • Ability to explain issues and technologies
  • Good verbal communication in English
  • Good writing/documentation skills in English

Additional experience in any of these areas will also be useful:

  • Experience with VPNs, streaming services, anonymous proxies, or similar technologies
  • Python or similar scripting language
  • Grafana, Influxdb, and related technologies
  • IPs and geo-location knowledge
  • SQL and other queries
  • Defining requirements and use-cases
  • Certifications in your specialization
What we offer
  • Challenging work in a fun and collaborative environment
  • Attractive compensation and time-off benefits
  • Spacious open-concept and centrally located offices
  • Full-time employment with flexible working hours
  • Fully stocked pantry with fresh fruit and snacks
  • Team lunches and company events every quarter
  • Multicultural teams represented by 30+ nationalities

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151 Gloucester Road, Wan Chai
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Network Guard (HK)

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