MoneySmart (SG)

Moneysmart (HK) - Customer Service Executive

Entry Level
Hong Kong
Customer Service Executive
Back to Jobs

About Us

MoneySmart Group is South East Asia's leading personal financial portal helping consumers compare loans, insurance, and credit cards. MoneySmart was founded in 2009 with the simple aim to help consumers make better financial decisions.

Who we're looking for

We are growing and we're looking for talents to come onboard our Operations as an Customer Service Executive based in Hong Kong.

As one of the biggest financial marketplaces in APAC, Moneysmart assists customers with finding the correct financial products for them and the stage in their life.

Help make our customer's lives easier by delivering their online redemptions and assisting in customer operations. As a CS agent for MoneySmart, you will help customers track applications and assist in answering their queries whilst playing an important part in the customer operations aspect by improving our customer experience.

What you will be doing
  • Primarily handle inquiries pertaining to application tracking, payments, promo redemption, vouchers via, email and social media
  • Expected to provide first contact resolution according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback or Zendesk.
  • Update customers appropriately. i.e: Gdocx, Salesforce, Zendesk, etc
  • To meet KPIs including average handling time, first contact resolution rate, email/chat response rate, customer satisfaction score and etc
  • Communicate with internal Sales Ops for updates and Finance for updates to redemption time for customers
  • To ensure accuracy in information when communicating to MoneySmart customers
  • Communicate effectively with team members and MoneySmart customers
  • Take on ad-hoc projects/assignments
Who you are
  • Having excellent spoken and writing skills in English and Mandarin/Cantonese (as you will also be handling enquiries in Mandarin/Canto)
  • Having a clear telephone voice
  • Business writing skill is mandatory
  • Being able to work independently
  • Being flexible and adaptable
  • Ability to multi-task, prioritize and manage time effectively
Cultural Competencies
  • Be a Positive Team Player
  • Take Ownership
  • Bias for Action
  • Take Charge of your Professional Development

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
8 Commonwealth Ln, 04-02, Singapore 149555
Interested in working at
MoneySmart (SG)

Related Positions

Central Business Information Limited (HK)

Central Business Information - Account Service Officer (Client Support)

Account Service Officer (Client Support)
Hong Kong
Deliveroo (HK)

Deliveroo (HK)- Customer Care Executive (Part-time)

Customer Care Executive (Part-time)
Hong Kong
Deliveroo (HK)

Deliveroo (HK)- Customer Care Executive (Full-time)

Customer Care Executive (Full-time)
Hong Kong