Canopy
MixCare Health (HK)

MixCare Health (HK) - Customer Service and Operation Assistant (part-time)

Entry Level
Hong Kong
Customer Service and Operation Assistant (part-time)
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About Us

MixCare Health is a healthtech SaaS solution targeting the well-being of employees, insurers and end-users. Our vision is to provide a digitalised, affordable and flexible well-beings solution for companies, hence to drive policyholder and employees’ engagement and health. We have more than 3000+ consumers and trusted by 1000+ health and wellness vendors in HK. We are now part of Cyberport Incubation Program, Mizuho Crowd Brain and Ethaum Plug-in ASEAN accelerator.

Who we're looking for

We are looking for a proactive, responsible and pleasant individual to assist us in our customer service and business operations. We provide on-going training and we are looking for the right candidates to grow with us.

Job Highlights
  • Customer Service
  • Business Operations
  • Admin support
Responsibilities

You will be assigned to provide:

  • Customer sales support, including handling phone and email enquiries
  • Provide customer support in product/service ordering, booking arrangements, purchase incentives and promotions
  • Proactively listen to customers' needs and provide relevant solutions to their problems
  • Handle customer follow up and ensure service quality is maintained
  • Handle Vendor Support 
  • Support simple operations activities such as uploading and updating vendors, products and services content online and all other booking information
  • Support business operations with regular data entry and information upload
  • Provide admin support for the BD team as well as any Adhoc tasks
Requirements
  • University degree holder 
  • Passionate about health and wellness and open to learning
  • Fluent in written and spoken English & Chinese (Cantonese).  Mandarin is an advantage
  • Advanced communication skills are required in both written and spoken English 
  • Proficiency in Word, Excel, Powerpoint & Chinese Word Processing. 
  • Tech-savvy
  • Minimum 1-2 years working experience 
  • Presentable and health-conscious
  • Excellent interpersonal and communication skills, enjoys connecting with people 
  • Possess a calm, patient and mature personality
  • Resourceful, self-motivated, organized, diligent and a team player with good working attitude
  • Able to work quickly and accurately under pressure and manage multiple tasks at once while maintaining the set priorities in a start-up environment.

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10/F, Atelier (Victoria Dockside), 18-24 Salisbury Road
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