Canopy
Meltwater (HK)

Meltwater - Social Product Specialist (Greater China and Japan)

Mid Level
Hong Kong
Social Product Specialist (Greater China and Japan)
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About Us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.


Who we're looking for

Meltwater (HK) is looking for a Social Product Specialist (Greater China and Japan) to join the team!

What you will be doing
  • Knowledge transfer and advocating the value of social insights / social media & analytics tools to both internal senior sellers & external clients, with the overall goal of increasing the office’s social competency and in turn get in more business from social
  • External client facing & presales work - attend client meetings and collaborate with senior sellers on use case solutions for clients, share best practices & case studies, advocate how social can be applied to all parts of a business, facilitate the development of compelling client proposals, presentations decks and pitches, POCs, etc.
  • Internal stakeholder management - act as a critical resource for the senior sales by offering guidance on best-in-class social & digital strategies, sharing competitor intelligence, and providing internal trainings or running sparring sessions
  • Product expert & champion - join global product calls to learn more of our product improvements and developments, product partnerships, offer feedback to product teams, and participate in product roll-outs
  • Consistent self-enrichment to stay the key leader in the region for social industry knowledge, technical know-how, competitor updates, etc – essentially a champion of the social space
  • Responsible for manning a dedicated messaging channel with the senior sales for all things social, making sure to provide precise information quickly and equip sales with the social knowledge to approach clients more effectively
Who you are
  • Bachelor's degree in Marketing, Digital Marketing, Digital Communication, Digital Media, Marketing Analytics or related field
  • At least 5 years in Marketing, Communication, Social Media or other relevant experience
  • Additional Pre Sales / Sales Enablement / Sales / Product Management experience is a big plus
  • Previous experience executing social strategies and doing reporting at media agencies or in-house teams is a big plus
  • You are a “digital native” with a strong digital background, passionate about social, digital marketing and analytics, and understand the marketing buyer very well
  • Savvy and very familiar with various media monitoring & social analytics platforms, some marketing clouds, and data visualization tools
  • Comfortable with presenting solutions and have experience running internal & external pitches
  • Strong communicator, and possess great interpersonal and stakeholder management skills
  • Creative, a problem-solver and solution-oriented person who can think on their feet
  • Motivated, proactive, and a self-starter with the ability to work under tight deadlines and in a high-pressure environment
What we offer
  • Awesome coworkers
  • Competitive Compensation Package
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks

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Unit 3906, 39/F, AIA Tower, 183 Electric Rd
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