Meltwater (HK)

Meltwater (HK) - Product Support Expert, APAC (Japanese and English Speaking) - Hong Kong based

Entry Level
Hong Kong
Product Support Expert, APAC (Japanese and English Speaking) - Hong Kong based
Back to Jobs

About Us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Who we're looking for

Meltwater (HK) is looking for a Product Support Expert, APAC (Japanese and English Speaking) - Hong Kong based to join the team!

What you will be doing
  • You’ll deliver excellent customer service and help our customers across Asia Pacific through our online communication channels
  • Troubleshooting and consult on Meltwater's best practices to existing client's queries
  • Become a product knowledge expert on our SaaS platforms.
  • Serve as a liaison between our technical team and account management team.
  • Collaborate with your team to achieve your collective and individual monthly and quarterly goals.
  • Work on assigned projects from line manager
Who you are
  • At least 1 year of Customer service experience
  • Fluent Japanese or business Japanese skills
  • Business level English
  • Tech savvy
  • Clear communication and writing style
  • Welcoming to changes and high volume environment
  • This position will be based in Hong Kong, working in Hong Kong office
What we offer
  • International clients plus awesome coworkers
  • Competitive Package including insurances following local government laws
  • Annual leaves according to local law

Sign in to Happyer

Help us Complete Your Profile

What's your full name?

What's your current position?

Please fill in all name and position fields.

What is your current status

What is your career goal?

You can choose more than one goal

Learn new skills
Make a major career switch
Land a (new) job
Not totally sure...

Receive job alert emails

Please select your status and at least one career goal.

Where would you like to work?

You can choose more than one location

I want to work in

What are you looking for next?

It’s okay if you’re not sure. We got you covered no matter what.

Please select at least one location, pick your experience level, and your career path in order to continue.
Success! Your application is on it's way

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume
Unit 3906, 39/F, AIA Tower, 183 Electric Rd
Interested in working at
Meltwater (HK)

Related Positions

Deliveroo (HK)

Deliveroo (HK)- Editions Site Operations Associate (Shared Kitchen)

Editions Site Operations Associate (Shared Kitchen)
Hong Kong
Lendela (HK)

Lendela (HK) - Customer Relationship Executive (Telesales)

Customer Relationship Executive (Telesales)
Hong Kong
Maverick & Co. (HK)

Maverick & Co. (HK) - Senior / Customer Service Officer

Senior / Customer Service Officer
Hong Kong