Canopy
Meltwater (HK)

Meltwater (HK) - Product Support Expert, APAC (Japanese and English Speaking) - Hong Kong based

Entry Level
Hong Kong
Product Support Expert, APAC (Japanese and English Speaking) - Hong Kong based
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About Us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Who we're looking for

Meltwater (HK) is looking for a Product Support Expert, APAC (Japanese and English Speaking) - Hong Kong based to join the team!

What you will be doing
  • You’ll deliver excellent customer service and help our customers across Asia Pacific through our online communication channels
  • Troubleshooting and consult on Meltwater's best practices to existing client's queries
  • Become a product knowledge expert on our SaaS platforms.
  • Serve as a liaison between our technical team and account management team.
  • Collaborate with your team to achieve your collective and individual monthly and quarterly goals.
  • Work on assigned projects from line manager
Who you are
  • At least 1 year of Customer service experience
  • Fluent Japanese or business Japanese skills
  • Business level English
  • Tech savvy
  • Clear communication and writing style
  • Welcoming to changes and high volume environment
  • This position will be based in Hong Kong, working in Hong Kong office
What we offer
  • International clients plus awesome coworkers
  • Competitive Package including insurances following local government laws
  • Annual leaves according to local law

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Unit 3906, 39/F, AIA Tower, 183 Electric Rd
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