Canopy
Meltwater (HK)

Meltwater (HK) - Key Account Manager, Greater China Enterprise Team

Mid Level
Hong Kong
Key Account Manager, Greater China Enterprise Team
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About Us

Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software. Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.

Who we're looking for

You will be at the cutting edge of the media intelligence space by driving strategy and widespread product adoption among a small portfolio of our high yield and high potential clients. You will challenge existing norms within our industry and act not only as an expert in Meltwater's product set, but as an extension of our clients communication and marketing teams. You will be working with the Enterprise sales team to identify and execute the opportunity of upsell and cross sell at the assigned accounts. Measures of success include revenue delivered vs. targets, client relationship development, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to the overall sales team. Territory will be clients based in Greater China.

Success in this position requires exceptional consultation, coaching and client servicing skills, strong business acumen, the ability to thrive in a dynamic, team-focused environment, and a passion for helping clients achieve results. Measures of success include client relationship development, client satisfaction and retention levels, and contribution to the overall sales team.

What you will be doing?
  • Manage a high yield and high potential enterprise client portfolio (varies from 1-2 million USD) to make sure they are achieving their desired outcomes are educated on best practices, renew, and expand their contracts
  • Responsible for customer satisfaction, retention, and expansion of existing accounts
  • Increase revenue by negotiating contract renewals for long-term subscriptions while developing up-sale and cross-sale opportunities in partnership with enterprise sales
  • Build a trusted relationships within the client's organization at all levels including C-Suite Executives, decision makers, and end users through frequent client engagement & numerous proactive customer touch points to increase value, drive market share and maximize the customer satisfaction
  • Provide timely assistance and support to clients regarding their dashboard and report generation, query building/checking, anything related to our solutions, making sure to prioritise client satisfaction
  • Analyze news and social media data to conduct quantitative research in order to help clients to understand how audiences relate to specific events, topics or within a specific audience group from social media, web, forums, news and blogs, as well as uncover trends and insights that emerge from this data
  • Anticipates customer needs and adapts strategic plans in order to achieve mutually beneficial long-term objectives and goals
  • Maintain an active pipeline of forecasted sales to meet monthly, quarterly and annual quota objectives.
  • Own churn, retention and growth monthly targets for your specific client accounts
  • Inform and drive knowledge by challenging the status quo across traditional and social channels
  • Understands the media intelligence competitive landscape
What we would like to see from you
  • Bachelor’s Degree in any discipline with good academic results
  • At least 3 years of solution sales, account management, project management or relevance experience in the area of management consulting, technology, data analytics, market research, public relation, digital marketing, or in the commercial and fast paced business environment
  • Proven track record of consistently meeting and exceeding target
  • Strong executive presence with excellent verbal and written communication skills in English and Mandarin
  • Ability to develop a strong relationship at operational and executive levels
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • High attention to detail and a consultative, highly tailored client experience
  • Passion and commitment for customer success
  • An open minded, result driven, self-starter with natural leadership qualities
The perks of working with us!
  • Awesome coworkers
  • Competitive Compensation Package
  • Prizes, spiffs, and additional sales incentives.
  • 20 paid holidays
  • Training program, conference, seminar for your personal and professional growth
  • Comprehensive Medical insurance for you
  • Business travel life insurance
  • Fun, ambitious and international working environment
  • Gym Allowance
  • Fun team outings
  • Well stocked kitchen with lots of snacks and drinks
  • And more…

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